HIN experienced a major incident on May 20, 2026 affecting HIN Webmail and HIN Servicecenter, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
HIN WebmailHIN Servicecenter
Update timeline
- investigating May 20, 2026, 07:49 AM UTC
There is currently a partial outage affecting HIN Access / ACS (Access Control Service) as well as webmail.hin.ch when using certain web browsers. Access to HIN-protected websites is currently limited or unavailable. New sessions can't be initiated at this time. The root cause is currently under investigation. We apologize for the inconvenience.
- resolved May 20, 2026, 08:24 AM UTC
This incident has been resolved.