HIN incident

Outage HIN Platform

Critical Resolved View vendor source →

HIN experienced a critical incident on October 15, 2026 affecting HIN Client and POP3 and 1 more component, lasting 17h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 07:20 PM UTC
Resolved
Oct 16, 2026, 12:51 PM UTC
Duration
17h 30m
Detected by Pingoru
Oct 15, 2026, 07:20 PM UTC

Affected components

HIN ClientPOP3Alternative Authentisierung | Authentification alternativeIMAPSMTPHIN SignHIN WebmailHIN Teilnehmerverzeichnis | Répertoire des participants HINHIN Mail-SEAL (HIN Mail an Nichtmitglieder)HIN Servicecenter

Update timeline

  1. investigating Oct 15, 2026, 07:20 PM UTC

    Unfortunately, access to the HIN platform is currently not working. Start Time: 15.10.2026 - 20:05 The root cause is currently under investigation. We apologize for the inconvenience.

  2. investigating Oct 16, 2026, 12:28 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 16, 2026, 12:51 PM UTC

    15.10.20:00 bis 22:20 --> Full outage 15.10. 22:20 bis 8:30 --> Teil Outage 16.10. 08:30 bis 12:30 --> Full outage 16.10. 12:30 bis jetzt --> Teil Outage