Highway Outage History
Highway is up right nowPingoru has recorded 50 incidents for Highway: 40 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 8 of 720 (1%) |
| May 2026 | 3 | 6 of 744 (1%) |
| June 2026 | 2 | 5 of 720 (1%) |
| July 2026 | 5 | 51 of 744 (7%) |
| August 2026 | 6 | 391 of 744 (53%) |
| September 2026 | 4 | 37 of 720 (5%) |
| October 2026 | 2 | 20 of 524 (4%) |
Incidents, newest first
Minor October 9, 2026 Degraded Performance for Highway Broker 10h 39m External API, Broker Web Application, Carrier, Onboarding
Started Oct 09, 2026, 02:12 PM UTC· resolved Oct 10, 2026, 12:51 AM UTC
- investigating Oct 09, 2026, 02:12 PM UTC
Some users are experiencing degraded performance across multiple Highway services. Our engineering teams are actively investigating the issue and will provide an additional update by 10 a.m. CDT.
- investigating Oct 09, 2026, 02:31 PM UTC
Our engineering teams have taken action to remediate the performance degradation to Highway services while we continue to investigate the issue. We are observing performance return to normal, and we will continue to provide updates at least every 30 minutes.
- identified Oct 09, 2026, 03:03 PM UTC
We are continuing to observe normal performance across all Highway services as our engineering teams work to remediate the root cause of the temporary degradation. We appreciate your patience and will continue to provide updates as necessary.
- monitoring Oct 09, 2026, 04:53 PM UTC
Our engineering teams are monitoring a deployed fix aimed at addressing the root cause of this morning's performance degradation. All services remain stable, and we appreciate your patience.
- resolved Oct 10, 2026, 12:51 AM UTC
Following the earlier restoration of service stability, our teams have seen no further signs of the performance degradation some users experienced earlier today. We are considering the incident resolved at this time. We appreciate your patience.
Notice October 8, 2026 FMCSA - Delay to Delivery of Data for Thursday, 10/8/2026 8h 58m External API, Broker Web Application, Carrier, Onboarding
Started Oct 08, 2026, 02:30 PM UTC· resolved Oct 08, 2026, 11:29 PM UTC
- investigating Oct 08, 2026, 02:30 PM UTC
The FMCSA has not yet delivered data for Thursday, October 8, 2026. We are working with our partners at the FMCSA and will provide updated data as efficiently as possible, following its delivery.
- resolved Oct 08, 2026, 11:29 PM UTC
FMCSA data for Thursday, October 8, 2026, has been fully processed. We appreciate your patience.
Notice September 28, 2026 FMCSA - Delay to Delivery of Data for Monday, 9/28/2026 6h 52m External API, Broker Web Application, Carrier, Onboarding
Started Sep 28, 2026, 02:20 PM UTC· resolved Sep 28, 2026, 09:13 PM UTC
- monitoring Sep 28, 2026, 02:20 PM UTC
The FMCSA has not yet delivered data for Monday, September 28, 2026. We are working with our partners at the FMCSA and will provide updated data as efficiently as possible, following its delivery.
- monitoring Sep 28, 2026, 08:40 PM UTC
FMCSA data for Monday, September 28, 2026, has been delivered. It is being processed now by our backend systems.
- resolved Sep 28, 2026, 09:13 PM UTC
FMCSA data for Monday, September 28, 2026, has been fully processed. We appreciate your patience.
Notice September 25, 2026 FMCSA - Delay to Delivery of Data for Friday, 9/25/2026 3h 4m External API, Broker Web Application, Carrier, Onboarding
Started Sep 25, 2026, 01:54 PM UTC· resolved Sep 25, 2026, 04:59 PM UTC
- monitoring Sep 25, 2026, 01:54 PM UTC
The FMCSA has not yet delivered data for Friday, September 25, 2026. We are working with our partners at the FMCSA and will provide updated data as efficiently as possible, following its delivery.
- monitoring Sep 25, 2026, 03:45 PM UTC
FMCSA data for Friday, September 25, 2026, has been delivered. It is being processed now by our backend systems.
- resolved Sep 25, 2026, 04:59 PM UTC
FMCSA data for Friday, September 25, 2026, has been fully processed. We appreciate your patience.
Minor September 24, 2026 Broker Web Application Outage 3h 11m External API, Broker Web Application, Carrier, Onboarding
Started Sep 24, 2026, 09:32 PM UTC· resolved Sep 25, 2026, 12:43 AM UTC
- investigating Sep 24, 2026, 09:32 PM UTC
Highway is experiencing a service-impacting issue across multiple services. Our engineering teams are actively investigating the issue, and we will provide subsequent updates as the investigation continues. We appreciate your patience.
- monitoring Sep 24, 2026, 10:28 PM UTC
Our engineering team has identified and remediated the issue. We are monitoring platform performance as it returns to normal ranges.
- resolved Sep 25, 2026, 12:43 AM UTC
Highway's engineering teams have confirmed that the issue has been remediated and that all services have been performing as expected for a sustained period of time.
Minor September 23, 2026 Analytics Dashboards Outage 1d Broker Web Application
Started Sep 23, 2026, 03:37 PM UTC· resolved Sep 24, 2026, 03:48 PM UTC
- investigating Sep 23, 2026, 03:37 PM UTC
We're currently experiencing an outage affecting our analytics dashboards. Our team is actively working to restore access as quickly as possible. Core platform functionality remains available. We'll provide another update when service is restored or as new information becomes available. We apologize for the disruption and appreciate your patience.
- monitoring Sep 23, 2026, 05:12 PM UTC
Access to our analytics dashboards has been restored. We’ll continue monitoring performance to ensure the service remains stable. Thank you for your patience.
- monitoring Sep 24, 2026, 01:39 PM UTC
The performance degradation to our analytics dashboards has been resolved. We appreciate your patience.
- resolved Sep 24, 2026, 03:48 PM UTC
This incident has been resolved.
Minor August 26, 2026 Load Tracking Disruption Affecting Carriers Connected via Motive 2d 3h External API, Broker Web Application, Carrier, Onboarding
Started Aug 26, 2026, 05:17 PM UTC· resolved Aug 28, 2026, 08:46 PM UTC
- identified Aug 26, 2026, 05:17 PM UTC
We are aware of an issue with tracking loads assigned to ELD-connected carriers using Motive. We are evaluating the impact and will provide further updates as we’re able.
- monitoring Aug 27, 2026, 04:39 PM UTC
There is an ongoing service degradation between Highway and carriers that are ELD-connected via Motive. Customers and affected carriers are being provided with additional information.
- resolved Aug 28, 2026, 08:46 PM UTC
The ongoing service degradation between Highway and carriers that are ELD-connected via Motive has been resolved. Customers and affected carriers have been provided additional information.
Notice August 15, 2026 Delivery Delay to One-Time Passcodes & System Emails – External API, Broker Web Application, Carrier, Onboarding
Started Aug 15, 2026, 07:22 PM UTC· resolved Aug 15, 2026, 07:22 PM UTC
- resolved Aug 15, 2026, 07:22 PM UTC
We are aware that small number of Microsoft 365 users could still be experiencing delayed delivery or delivery failures for one-time passcodes or other system emails. The underlying issue exists between Microsoft and Highway's independent, third party automated email vendor. Highway has been asked to direct users who are still experiencing this issue to submit a delisting request per the instructions provided in the error message: This can be done by sending an email with a copy of the error message, and the blocked IP address, to "[email protected]". Delisting requests can also be made via the Office 365 Anti-Spam IP Delist Portal at https://sender.office.com/ Unfortunately, the delisting requests must come from directly the intended recipient. Highway is unable to submit delisting requests on behalf of the intended recipient.
Minor August 15, 2026 Delayed Delivery to One-time Passcodes 1h 42m External API, Broker Web Application, Carrier, Onboarding
Started Aug 15, 2026, 12:28 AM UTC· resolved Aug 15, 2026, 02:11 AM UTC
- monitoring Aug 15, 2026, 12:28 AM UTC
Highway is currently monitoring a service-impacting disruption with one of our upstream providers that serves one-time passcode requests. Some Highway users have reported that delivery of one-time passcodes is delayed or failing. This is due to an issue between our upstream provider and the target recipients' service provider. While this issue is not within our control, we are diligently monitoring this incident and will provide subsequent updates as we receive more information. We appreciate your patience.
- monitoring Aug 15, 2026, 01:19 AM UTC
Highway is continuing to monitor the service disruption with an upstream provider that serves one-time passcodes. Our provider has confirmed that the issue is widespread and affecting deliverability to a large service provider related to many target recipients. Unfortunately, we have not been provided any other meaningful updates. We will communicate more information as soon as it becomes available.
- resolved Aug 15, 2026, 02:11 AM UTC
The service provider that was experiencing a disruption to delivery of one-time passcodes has confirmed that the underlying issue has been resolved. We appreciate your patience and understanding.
Minor August 12, 2026 Performance Degradation 1h 16m External API, Broker Web Application, Carrier, Onboarding
Started Aug 12, 2026, 01:37 PM UTC· resolved Aug 12, 2026, 02:54 PM UTC
- investigating Aug 12, 2026, 01:37 PM UTC
Some users have reported performance degradation within Highway's broker web application. Our teams are investigating the issue and will provide an update by 09:00 CDT.
- investigating Aug 12, 2026, 02:05 PM UTC
Our team has identified the cause of the issue and is continuing to make updates to address stability.
- monitoring Aug 12, 2026, 02:22 PM UTC
Our engineering teams have implemented a fix and are observing site performance return to normal thresholds. We are continuing to monitor, and we appreciate your patience.
- resolved Aug 12, 2026, 02:54 PM UTC
This incident has been resolved. Thank you for your patience and understanding as we addressed this issue.
Minor August 10, 2026 Failures with McLeod-integrated TMS configurations 29d 13h External API, Broker Web Application, Carrier, Onboarding
Started Aug 10, 2026, 02:17 PM UTC· resolved Sep 09, 2026, 04:12 AM UTC
- identified Aug 10, 2026, 02:17 PM UTC
We are currently observing failures with TIA-integrated and webhook-integrated TMS configurations. These failures are stemming from a change in the size of the Event ID field in each carrier alert being sent from Highway to affected TMS integrations. Immediate developer action is required to update the underlying validation on this field and begin accepting `bigint` values instead of `int` for this field specifically. Once this has been updated, the Highway team can re-send any resulting failures. Please reach out to our Solutions Engineering team with any questions.
- monitoring Aug 10, 2026, 04:56 PM UTC
The health of all TAI integrations has been restored and failed alerts have been successfully resent. We are continuing to work with proprietary TMS webhook integrations. Please continue to reach out to our Solutions Engineering team with any questions.
- monitoring Aug 10, 2026, 07:52 PM UTC
Our teams have confirmed that all TAI-integrated configurations are functioning as normal. We are observing similar behavior with McLeod-integrated configurations and are working with McLeod's engineering team to enable `bigint` values instead of `int` for the same affected data field. Please continue reaching out to our Solutions Engineering team with any questions.
- monitoring Aug 11, 2026, 02:36 PM UTC
We are continuing to work with McLeod's engineering team to implement the acceptance of `bigint` instead of `int` values for the Event ID field in each carrier alert being sent from Highway to McLeod. We appreciate your patience.
- monitoring Aug 12, 2026, 09:31 PM UTC
We're continuing to work with McLeod to fully resolve the issues impacting our mutual brokers. For some brokers, McLeod has already staged the code fix that can be deployed by performing a Production Application Server Restart. Before performing the restart, it is important that you verify the status of your code fix. You can do this by reaching out to your McLeod Account Representative directly or checking for any notifications from McLeod related to recent releases. Until the code is staged and the restart takes place both real time monitoring alerts from Highway and inbound load lock data to Highway could be impacted.
- resolved Sep 09, 2026, 04:12 AM UTC
This incident has been resolved.
Minor August 3, 2026 Delayed Delivery to Inbound Support Emails 3h 31m External API, Broker Web Application, Carrier, Onboarding
Started Aug 03, 2026, 03:26 PM UTC· resolved Aug 03, 2026, 06:57 PM UTC
- monitoring Aug 03, 2026, 03:26 PM UTC
Highway's third-party, upstream email support vendor is experiencing a service-impacting issue that is causing delay to the delivery of inbound messages to our support and customer success teams. For immediate support needs, please call 906-HIGHWAY. Current customers, please reach out directly to your customer success manager.
- resolved Aug 03, 2026, 06:57 PM UTC
Highway's third-party, upstream email support provider has confirmed that its disruption has been resolved. Our teams are able to confirm that support email delivery has returned to normal, and we are working as quickly as possible to address all open requests. We appreciate your patience.
Notice July 29, 2026 FMCSA Data Delayed - 7/29/2026 1d External API, Broker Web Application, Carrier, Onboarding
Started Jul 29, 2026, 03:47 PM UTC· resolved Jul 30, 2026, 03:54 PM UTC
- monitoring Jul 29, 2026, 03:47 PM UTC
FMCSA data for Wednesday, July 29, 2026, has not been delivered. Highway is in contact with our partners at the FMCSA and is committed to delivering refreshed data as efficiently as possible once it becomes available. We appreciate your patience
- resolved Jul 30, 2026, 03:54 PM UTC
FMCSA Data for July 30, 2026 was received as expected, resolving this incident.
Notice July 23, 2026 FMCSA MOTUS Data Delayed 17h 36m External API, Broker Web Application, Carrier, Onboarding
Started Jul 23, 2026, 09:50 PM UTC· resolved Jul 24, 2026, 03:26 PM UTC
- investigating Jul 23, 2026, 09:50 PM UTC
Motus data for Thursday, July 23, 2026, has not been provided by the FMCSA via Datahub. We are in contact with the FMCSA and will provide updates on time to resolution as we receive that information.
- resolved Jul 24, 2026, 03:26 PM UTC
Motus data for Friday, July 24, 2026, was provided as expected by the FMCSA. We continue to work with the FMCSA to make this process as efficient as possible. We appreciate your patience.
Minor July 8, 2026 Performance Degradation - Data Visualization 4h 37m Broker Web Application
Started Jul 08, 2026, 03:32 PM UTC· resolved Jul 08, 2026, 08:10 PM UTC
- investigating Jul 08, 2026, 03:32 PM UTC
Some customers have reported a performance degradation to data visualizations within the broker web application. Our engineering teams are working with our upstream data visualization provider to identify and remediate the issue.
- monitoring Jul 08, 2026, 05:53 PM UTC
Our engineering teams have identified the issue and implemented a fix. We are observing signs of recovery and will continue to monitor. We appreciate your patience.
- resolved Jul 08, 2026, 08:10 PM UTC
Our engineering teams have observed and confirmed that performance across data visualizations within the broker web application have stabilized. We're considering this incident resolved, and we appreciate your patience.
Minor July 7, 2026 Performance Degradation - Data Visualizations 1h 55m External API, Broker Web Application, Carrier, Onboarding
Started Jul 07, 2026, 05:12 PM UTC· resolved Jul 07, 2026, 07:08 PM UTC
- investigating Jul 07, 2026, 05:12 PM UTC
Some customers have reported a performance degradation to data visualizations within the broker web application. Our engineering teams are working with our upstream data visualization provider to identify and remediate the issue.
- monitoring Jul 07, 2026, 06:14 PM UTC
Our teams have identified the issue and implemented a fix. Recovery is underway, and service is continuing to stabilize. We will continue to monitor the situation until full recovery is confirmed.
- resolved Jul 07, 2026, 07:08 PM UTC
Our engineering teams have observed and confirmed full recovery to data visualizations within the broker web application. We appreciate your patience.
Minor July 2, 2026 External API Performance Degradation 2h 54m External API, Broker Web Application, Carrier, Onboarding
Started Jul 02, 2026, 02:01 PM UTC· resolved Jul 02, 2026, 04:56 PM UTC
- identified Jul 02, 2026, 02:01 PM UTC
Our teams have identified a performance degradation affecting Highway's External API service. We are actively working to remediate the degraded performance. All other services are performing as expected. We appreciate your patience.
- identified Jul 02, 2026, 03:42 PM UTC
Our engineering teams are continuing to work toward full remediation of degraded performance on our External API services, and we are observing improvement. We will continue to provide updates as the situation progresses, and we appreciate your patience.
- resolved Jul 02, 2026, 04:56 PM UTC
Our engineering teams have implemented a fix that has resolved the degraded performance to Highway's External API services, and we are considering the incident resolved. Thank you for your patience!
Minor June 15, 2026 Degraded Site Performance 3h 59m External API, Broker Web Application, Carrier, Onboarding
Started Jun 15, 2026, 03:04 PM UTC· resolved Jun 15, 2026, 07:04 PM UTC
- investigating Jun 15, 2026, 03:04 PM UTC
Some users have reported experiencing degraded performance. We are investigating the issue both internally and in partnership with our cloud services provider. We appreciate your patience.
- identified Jun 15, 2026, 03:21 PM UTC
Our engineering teams have identified the issue and have temporarily disabled our Heatmap feature in order to relieve demand on various services. We are actively working on a permanent fix and are observing signs of recovery.
- monitoring Jun 15, 2026, 05:36 PM UTC
Our teams have implemented a more permanent fix and have re-enabled our Heatmap feature. All services are continuing to perform as expected. We appreciate your patience.
- resolved Jun 15, 2026, 07:04 PM UTC
Our teams have continued to observe all services functioning as expected, and we are considering the incident resolved.
Minor June 11, 2026 Data Processing Delays 48m External API, Broker Web Application, Carrier, Onboarding
Started Jun 11, 2026, 03:03 PM UTC· resolved Jun 11, 2026, 03:52 PM UTC
- identified Jun 11, 2026, 03:03 PM UTC
Our team has identified an issue causing a delay in data processing for some users and services. We are implementing fixes for the issue, and are beginning to see signs of recovery. Our engineering teams will continue to monitor data processing performance, and we appreciate your patience.
- resolved Jun 11, 2026, 03:52 PM UTC
Following the fix implemented by our engineering teams, we have observed data processing return to normal for all services. Therefore, we are considering the incident resolved.
Notice May 13, 2026 FMCSA L&I Data Delayed 3h 21m External API, Broker Web Application, Carrier, Onboarding
Started May 13, 2026, 04:35 PM UTC· resolved May 13, 2026, 07:57 PM UTC
- monitoring May 13, 2026, 04:35 PM UTC
L&I Data for Wednesday, June 13, 2026, has not been provided by the FMCSA. We are aware and monitoring this issue and are working toward resolution
- resolved May 13, 2026, 07:57 PM UTC
L&I Data for Wednesday, May 13, 2026, has been loaded, and this issue is resolved.
Major April 8, 2026 Email Deliverability - Rate Confirmations & Inbound Support 8h 15m External API, Broker Web Application
Started Apr 08, 2026, 02:50 PM UTC· resolved Apr 08, 2026, 11:06 PM UTC
- investigating Apr 08, 2026, 02:50 PM UTC
Highway is aware of a Rate Confirmations issue affecting some brokers. Our engineering teams are actively investigating this issue and working toward remediation. We appreciate your patience and will provide subsequent updates at least every 60 minutes.
- identified Apr 08, 2026, 03:26 PM UTC
Highway has identified an issue between two sub-processors that is causing intermittent deliverability delays or disruptions for a small number of brokers. Our engineering teams are actively working to resolve this issue and will continue to provide updates at least every 60 minutes. We appreciate your patience.
- identified Apr 08, 2026, 03:43 PM UTC
We are continuing to work with our email sub-processors to resolve intermittent Rate Confirmation deliverability delays or disruptions for a small number of users. Brokers who are experiencing this issue should contact their customer success representative to discuss a backup solution. Additionally, due to the same issue between our sub-processors, inbound messages to our primary support channel are also experiencing intermittent delays or disruption. We are actively working toward the resolution of these issues and will continue to provide updates at least every 60 minutes.
- identified Apr 08, 2026, 04:03 PM UTC
We are continuing to see delivery delays and/or disruption both for inbound support emails and Rate Confirmations. For support, please contact 906-HIGHWAY.
- identified Apr 08, 2026, 05:02 PM UTC
Our teams are continuing to work with our sub-processors to resolve an issue where inbound support emails and Rate Confirmation emails are delayed or disrupted. We appreciate your patience and will continue to provide updates at least every 60 minutes. For general support, please call 906-HIGHWAY. For Rate Confirmation backup solutions, please contact your Customer Success Manager.
- identified Apr 08, 2026, 05:59 PM UTC
Our teams are continuing to work with our email sub-processors to resolve an issue where inbound support emails and Rate Confirmation emails are delayed or disrupted. Subsequent updates will be as necessary. For general support, please call 906-HIGHWAY. For Rate Confirmation backup solutions, please contact your Customer Success Manager.
- monitoring Apr 08, 2026, 09:48 PM UTC
Our engineering teams have introduced a new feature allowing Rate Confirmations to be sent from the Highway Broker web application. This alternative solution for sending Rate Confirmations bypasses the issue with our email sub-processor. Additionally, our email sub-processors have confirmed that mitigation efforts are in progress, and we are beginning to see signs of recovery for inbound support emails. We will continue working with our sub-processors toward full resolution of these email deliverability issues, and we appreciate your patience.
- resolved Apr 08, 2026, 11:06 PM UTC
Our teams continue seeing signs of recovery to incoming support emails, and our sub-processors have confirmed that the issue is resolved. Thank you for your patience.
Minor March 9, 2026 Carrier Login Issues 1h 26m Onboarding
Started Mar 09, 2026, 06:14 PM UTC· resolved Mar 09, 2026, 07:40 PM UTC
- investigating Mar 09, 2026, 06:14 PM UTC
We are currently experiencing issues with our carrier login process. We are actively investigating this issue.
- monitoring Mar 09, 2026, 06:37 PM UTC
We have identified the root cause of the carrier login issue and have implemented a fix. We are currently monitoring the system to ensure stability.
- resolved Mar 09, 2026, 07:40 PM UTC
The issue impacting the carrier login process has been fully resolved. All systems are operating normally. We appreciate your patience while we worked to restore service.
Minor February 23, 2026 Impact to Load Lock & Load Lock+ Alerts 3h 18m External API, Broker Web Application
Started Feb 23, 2026, 08:42 PM UTC· resolved Feb 24, 2026, 12:00 AM UTC
- monitoring Feb 23, 2026, 08:42 PM UTC
Due to an active service disruption at Samsara, Load Lock Alerts and Load Lock+ arrival and delivery updates related to carriers connected to Samsara may be impacted. Our engineering teams are monitoring this situation and will ensure these services return to normal once the incident at Samsara is resolved.
- monitoring Feb 23, 2026, 09:03 PM UTC
Samsara has stated that the issue has been identified and a fix is in process. We will continue to monitor this issue and ensure our services resume operating as normal once the incident at Samsara is resolved.
- monitoring Feb 23, 2026, 09:51 PM UTC
Samsara has resolved its service disruption. We are seeing all systems fully operational.
- resolved Feb 24, 2026, 12:00 AM UTC
Following Samsara's confirmation that it's service disruption is resolved, as well continuous monitoring thereafter, we can confirm that all features of Load Lock+ and Load Lock are functioning as expecting. We appreciate your patience.
Minor February 23, 2026 Disruption to Highway Intelligence 1h 22m Broker Web Application
Started Feb 23, 2026, 05:50 PM UTC· resolved Feb 23, 2026, 07:13 PM UTC
- investigating Feb 23, 2026, 05:50 PM UTC
We have detected a partial service disruption related to an outage at the upstream intelligence/reporting provider used to display data visualization. We are working closely with this provider to identify and resolve this issue. We will provide subsequent updates at least every half hour.
- investigating Feb 23, 2026, 06:10 PM UTC
Performance of our data visualizations have returned to normal. We are continuing to work with our upstream intelligence/reporting provider and will continue monitoring performance.
- resolved Feb 23, 2026, 07:13 PM UTC
Performance of data visualizations continues to remain normal. Additionally, our upstream provider identified and confirmed full resolution the issue. We appreciate your patience.
Notice February 4, 2026 Degraded performance on login 2h 21m Broker Web Application
Started Feb 04, 2026, 08:09 PM UTC· resolved Feb 04, 2026, 10:31 PM UTC
- monitoring Feb 04, 2026, 08:09 PM UTC
We are experiencing intermittent performance from a third party partner that may affect carrier users logging in. We will provide an update once service is fully restored..
- monitoring Feb 04, 2026, 09:23 PM UTC
Our partner has indicated they have resolved issues. We are seeing our performance return. We will continue to monitor.
- resolved Feb 04, 2026, 10:31 PM UTC
All functionality has returned to normal.