Highway incident

Degraded Site Performance

Minor Resolved View vendor source →

Highway experienced a minor incident on June 15, 2026 affecting External API and Broker Web Application and 1 more component, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 03:04 PM UTC
Resolved
Jun 15, 2026, 07:04 PM UTC
Duration
3h 59m
Detected by Pingoru
Jun 15, 2026, 03:04 PM UTC

Affected components

External APIBroker Web ApplicationCarrierOnboarding

Update timeline

  1. investigating Jun 15, 2026, 03:04 PM UTC

    Some users have reported experiencing degraded performance. We are investigating the issue both internally and in partnership with our cloud services provider. We appreciate your patience.

  2. identified Jun 15, 2026, 03:21 PM UTC

    Our engineering teams have identified the issue and have temporarily disabled our Heatmap feature in order to relieve demand on various services. We are actively working on a permanent fix and are observing signs of recovery.

  3. monitoring Jun 15, 2026, 05:36 PM UTC

    Our teams have implemented a more permanent fix and have re-enabled our Heatmap feature. All services are continuing to perform as expected. We appreciate your patience.

  4. resolved Jun 15, 2026, 07:04 PM UTC

    Our teams have continued to observe all services functioning as expected, and we are considering the incident resolved.