Highway experienced a minor incident on October 9, 2026 affecting External API and Broker Web Application and 1 more component, lasting 10h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 02:12 PM UTC
Some users are experiencing degraded performance across multiple Highway services. Our engineering teams are actively investigating the issue and will provide an additional update by 10 a.m. CDT.
- investigating Oct 09, 2026, 02:31 PM UTC
Our engineering teams have taken action to remediate the performance degradation to Highway services while we continue to investigate the issue. We are observing performance return to normal, and we will continue to provide updates at least every 30 minutes.
- identified Oct 09, 2026, 03:03 PM UTC
We are continuing to observe normal performance across all Highway services as our engineering teams work to remediate the root cause of the temporary degradation. We appreciate your patience and will continue to provide updates as necessary.
- monitoring Oct 09, 2026, 04:53 PM UTC
Our engineering teams are monitoring a deployed fix aimed at addressing the root cause of this morning's performance degradation. All services remain stable, and we appreciate your patience.
- resolved Oct 10, 2026, 12:51 AM UTC
Following the earlier restoration of service stability, our teams have seen no further signs of the performance degradation some users experienced earlier today. We are considering the incident resolved at this time. We appreciate your patience.