Highway experienced a minor incident on August 3, 2026 affecting External API and Broker Web Application and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 03, 2026, 03:26 PM UTC
Highway's third-party, upstream email support vendor is experiencing a service-impacting issue that is causing delay to the delivery of inbound messages to our support and customer success teams. For immediate support needs, please call 906-HIGHWAY. Current customers, please reach out directly to your customer success manager.
- resolved Aug 03, 2026, 06:57 PM UTC
Highway's third-party, upstream email support provider has confirmed that its disruption has been resolved. Our teams are able to confirm that support email delivery has returned to normal, and we are working as quickly as possible to address all open requests. We appreciate your patience.