HetrixTools Outage History

HetrixTools is up right now

There were 3 HetrixTools outages since March 18, 2026 totaling 4h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hetrixtools.com

Minor April 30, 2026

Server Monitoring Metrics API Partially Impaired

Detected by Pingoru
Apr 30, 2026, 01:12 PM UTC
Resolved
Apr 30, 2026, 01:12 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 30, 2026, 02:11 PM UTC

    At around 13:12 UTC, we noticed an increase in errors with our Server Monitoring Metrics API. After further investigation, our techs discovered that one of our back-end nodes was experiencing issues and not ingesting all monitoring metrics as expected. The issue has been fully resolved by 14:00 UTC. The issue has affected about 2.7% of our Server Monitoring Agents, which may have had issues posting their metrics to our platform.

Read the full incident report →

Minor March 30, 2026

Blacklist Monitoring Queue Issues

Detected by Pingoru
Mar 30, 2026, 09:45 PM UTC
Resolved
Mar 30, 2026, 11:43 PM UTC
Duration
1h 57m
Affected: Blacklist Monitoring
Timeline · 6 updates
  1. investigating Mar 30, 2026, 07:39 PM UTC

    We're currently investigating issues that are affecting our Blacklist Monitoring Queue.

  2. identified Mar 30, 2026, 09:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 30, 2026, 09:45 PM UTC

    A fix has now been implemented, and we're slowly restarting the microservices powering the Blacklist Monitoring Queue.

  4. monitoring Mar 30, 2026, 09:47 PM UTC

    The queue has a big backlog to process, so it will take some time for it to catch up and process monitors in real time, as it does when healthy. We'll provide further updates here as this process advances.

  5. monitoring Mar 30, 2026, 10:48 PM UTC

    The queue backlog is now at 50% of its level when processing was resumed. We'll follow up with another update once it's fully caught up.

  6. resolved Mar 30, 2026, 11:43 PM UTC

    The backlog has now been fully processed, and the Blacklist Monitoring Queue is now running healthy as expected.

Read the full incident report →

Notice March 18, 2026

Increased error rate for websites behind Cloudflare

Detected by Pingoru
Mar 18, 2026, 12:20 PM UTC
Resolved
Mar 18, 2026, 03:14 PM UTC
Duration
2h 53m
Affected: Uptime Monitoring
Timeline · 2 updates
  1. identified Mar 18, 2026, 12:20 PM UTC

    We've been observing an increased rate of 520 HTTP errors from HEAD requests to websites behind Cloudflare. Cloudflare has recently acknowledged the issue on their end and is working on a fix: https://www.cloudflarestatus.com/incidents/kxvggpg7kwx5 In the meantime, you can fix the issue right away in your HetrixTools account by changing the "HTP Method" from "HEAD" to "GET" for any of your website monitors (by editing the monitor's settings): https://docs.hetrixtools.com/wp-content/uploads/2022/10/image.png You can check if you're affected by this Cloudflare issue by checking your Location Fail Log (https://docs.hetrixtools.com/location-fail-log/) and looking for 520 HTTP errors.

  2. resolved Mar 18, 2026, 03:14 PM UTC

    Cloudflare has updated the status of their incident to resolved. We're noticing that the number of 520 HTTP errors from HEAD requests has gone down. This incident is now resolved.

Read the full incident report →

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