HetrixTools is currently experiencing a critical incident affecting Website and Dashboard and 1 more component, which began 6h ago. The vendor's full update timeline is below.
Affected components
WebsiteDashboardServer Agent MetricsWhite Label PagesAPIDocumentationMCP
Update timeline
- identified Oct 21, 2026, 01:07 PM UTC
We've now taken the rest of our front-end web offline, awaiting the release of the PHP patches. https://www.php.net/archive/2026.php#2026-10-20-1 Uptime Monitoring and Blacklist Monitoring remain fully working, so you will be notified of events.
- identified Oct 21, 2026, 03:05 PM UTC
We have now applied the PHP patches, and we're restoring the functionality of our platform. We'll update you here with more information soon.
- monitoring Oct 21, 2026, 03:11 PM UTC
Services are now back online and fully functional. We're monitoring the situation further to make sure no unexpected issues appear.