HetrixTools experienced a minor incident on October 20, 2025 affecting Dashboard and Blacklist Monitoring and 1 more component, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 03:01 PM UTC
We are currently investigating connectivity issues with AWS infrastructure in North America. This can cause some parts of our platform to load up slowly or time out.
- identified Nov 18, 2025, 03:02 PM UTC
The incident has been identified and confirmed by AWS, as per their status page: https://health.aws.amazon.com/health/status We're working on mitigating the impact on our end while they work on solving the root cause of the problem.
- monitoring Nov 18, 2025, 03:03 PM UTC
We're seeing no more errors related to the AWS outage. We're still monitoring the situation to make sure that our systems are fully recovered.
- resolved Nov 18, 2025, 03:03 PM UTC
This incident has now been fully resolved.