HetrixTools incident

Server Monitoring Metrics API Partially Impaired

Minor Resolved View vendor source →

HetrixTools experienced a minor incident on April 30, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 01:12 PM UTC
Resolved
Apr 30, 2026, 01:12 PM UTC
Duration
—
Detected by Pingoru
Apr 30, 2026, 01:12 PM UTC

Update timeline

  1. resolved Apr 30, 2026, 02:11 PM UTC

    At around 13:12 UTC, we noticed an increase in errors with our Server Monitoring Metrics API. After further investigation, our techs discovered that one of our back-end nodes was experiencing issues and not ingesting all monitoring metrics as expected. The issue has been fully resolved by 14:00 UTC. The issue has affected about 2.7% of our Server Monitoring Agents, which may have had issues posting their metrics to our platform.