HetrixTools experienced a minor incident on November 2, 2025 affecting Server Agent Metrics, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 02:46 PM UTC
We’ve identified an issue in our Linux Server Monitoring Agent that occurs when Daylight Saving Time ends (in autumn). If the server where the agent is installed is not configured to use the UTC timezone, the agent will fail to collect metrics during the repeated (backward) hour. This only affects the following versions of our Linux Server Monitoring Agent: 2.3.1 2.3.2 2.3.3 2.3.4 The issue stems from how the agent scheduler uses the server's time to run the agent every one minute; a scheduler that won't fire up when the hour turns backwards. A solution has been implemented for this with version 2.3.5 of our Linux Server Monitoring Agent. You can easily update your agent with the following command: wget -4 -qO- https://raw.githubusercontent.com/hetrixtools/agent/master/hetrixtools_update.sh | sudo bash
- resolved Nov 18, 2025, 02:47 PM UTC
This incident has been resolved.