HetrixTools incident

Email Notification Issues

Minor Resolved View vendor source →

HetrixTools experienced a minor incident on October 20, 2025 affecting Blacklist Monitoring and Notifications, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:32 PM UTC
Resolved
Oct 20, 2025, 06:36 PM UTC
Duration
1h 4m
Detected by Pingoru
Oct 20, 2025, 05:32 PM UTC

Affected components

Blacklist MonitoringNotifications

Update timeline

  1. investigating Nov 18, 2025, 02:57 PM UTC

    We are currently investigating an issue where some Email notifications might be sent multiple times due to ongoing AWS Issues.

  2. identified Nov 18, 2025, 02:58 PM UTC

    We have identified the issue and are currently working on a fix for it. Impact: Daily/Weekly/Monthly Reports and Blacklist Monitoring Notifications may be delayed while we fix the issue.

  3. identified Nov 18, 2025, 02:58 PM UTC

    We implemented a fix, and the Email Queue is now functioning properly and catching up on its backlog. We're monitoring it to make sure everything works as expected.

  4. resolved Nov 18, 2025, 02:59 PM UTC

    The Email Queue has caught up with its backlog and is now functioning as expected.