Heron Data Outage History
Heron Data is up right nowPingoru has recorded 32 incidents for Heron Data: 13 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 4 of 720 (1%) |
| October 2026 | 4 | 25 of 546 (5%) |
Incidents, newest first
Minor October 21, 2026 Processing Delay 53m
Started Oct 21, 2026, 05:38 PM UTC· resolved Oct 21, 2026, 06:32 PM UTC
- investigating Oct 21, 2026, 05:38 PM UTC
Unfortunately, since 1:05 ET this afternoon, we are again experiencing delays in processing We are investigating and working on resolving this with highest priority We sincerely apologize for the disruption We will share updates as they are available
- resolved Oct 21, 2026, 06:32 PM UTC
All submissions in the backlog have been processed, and new submissions are being processed as normal. We are reviewing the incident and working through measures to prevent recurrence. We will share a summary of our findings and follow-up actions once this review is complete. Please reach out to [[email protected]](mailto:[email protected]) if you experience any remaining issues
Minor October 20, 2026 Workflow processing latency 3h 17m
Started Oct 20, 2026, 03:05 PM UTC· resolved Oct 20, 2026, 06:22 PM UTC
- identified Oct 20, 2026, 03:05 PM UTC
We are experiencing delays with processing workflows, this issue started approximately 10:30 ET / 15:30 BST. A fix has been implemented and workflow backlog is being processed
- identified Oct 20, 2026, 05:06 PM UTC
The backlog of submissions is being cleared, and you will see delayed submissions being processed. We currently expect this to be resolved within the next 90 minutes. Please note that deals may not be processed in the order they were originally submitted.
- resolved Oct 20, 2026, 06:22 PM UTC
This issue has now been resolved. All submissions in the backlog have cleared and new submissions will be processed as normal. If you are experiencing any remaining issues, please contact [email protected].
Minor October 20, 2026 Google cloud outage 2h
Started Oct 20, 2026, 12:42 PM UTC· resolved Oct 20, 2026, 02:43 PM UTC
- monitoring Oct 20, 2026, 12:42 PM UTC
We are experiencing elevated error rates and latency as caused by a downstream google cloud outage - team is actively monitoring an attempting remediations
- monitoring Oct 20, 2026, 01:55 PM UTC
API error rate currently back down to normal levels and latency also back to normal levels. Team is continuing to monitor
- resolved Oct 20, 2026, 02:43 PM UTC
This issue is now resolved. All API error and latency are now back to normal levels For any questions, please contact [[email protected]](mailto:[email protected] "[email protected]").
Minor October 5, 2026 Intermittent Salesforce Issues Affecting Syncs 19h 11m
Started Oct 05, 2026, 03:16 PM UTC· resolved Oct 06, 2026, 10:27 AM UTC
- investigating Oct 05, 2026, 03:16 PM UTC
Salesforce is currently experiencing intermittent issues, which are causing some of our sync attempts to fail. We have raised the issue with Salesforce and are actively monitoring the situation. We are retrying failed submission syncs as we go. The issue started at 11:00 ET / 15:00 UTC.
- monitoring Oct 05, 2026, 07:04 PM UTC
There have been no failed syncs due to Salesforce's issues for the past 2 hours. We are continuing to monitor Salesforce sync attempts, and waiting on their team for an explanation of the incident. We have re-synced all affected deals.
- resolved Oct 06, 2026, 10:27 AM UTC
This issue is now resolved.
Minor September 22, 2026 Heron Dashboard slow to load 2h 33m
Started Sep 22, 2026, 02:10 PM UTC· resolved Sep 22, 2026, 04:44 PM UTC
- investigating Sep 22, 2026, 02:10 PM UTC
We’re currently experiencing degraded dashboard performance. For customers using the dashboard, this may result in slower page load times and an empty Policy Evaluation screen. This issue started at 09:30 ET / 14:30 BST. We are investigating and working on resolving this with highest priority.
- monitoring Sep 22, 2026, 02:57 PM UTC
We have applied a fix to mitigate the degraded dashboard performance. For customers using the dashboard, pages should be loading at normal speed again, including policy evaluations. If you continue to experience any issues, please email [email protected]
- resolved Sep 22, 2026, 04:44 PM UTC
Dashboard performance is now back to normal Please reach out to [email protected] in case of any questions
Minor September 9, 2026 Issue: old submissions with Wells Fargo bank statements reprocessed 1h 22m
Started Sep 09, 2026, 08:19 PM UTC· resolved Sep 09, 2026, 09:42 PM UTC
- monitoring Sep 09, 2026, 08:19 PM UTC
We experienced an issue early today affecting historic submissions from the last 30 days Workflows for submissions that included Wells Fargo statements were reprocessed. • If you are a funder using email responses, you may have received summary emails for previously processed deals. • If you subscribe to our webhooks, you may have received additional `end_user.processed` webhooks for previously processed submissions. **This issue is now mitigated and resolved** If this caused any issues for your workflows, please reach out to [[email protected]](mailto:[email protected]).
- resolved Sep 09, 2026, 09:42 PM UTC
This issue is now resolved. For any questions, please contact [[email protected]](mailto:[email protected]).
Major July 27, 2026 Submission processing affected 19m
Started Jul 27, 2026, 03:16 PM UTC· resolved Jul 27, 2026, 03:36 PM UTC
- investigating Jul 27, 2026, 03:16 PM UTC
We are experiencing an outage caused by one of our external vendors affecting submission processing. This is causing temporary failures / some submissions missing partial results This issue started at 10:15 ET / 15:15 UTC. We are investigating and working on resolving this with highest priority.
- identified Jul 27, 2026, 03:21 PM UTC
We have identified the issue causing the outage with submission processing We have implemented a fix and will reprocess any affected submissions. We estimate this to be completed by 12:00 ET / 17:00 UTC.
- resolved Jul 27, 2026, 03:36 PM UTC
This issue is now resolved. Submissions between 10:15-11:15 ET / 15:15 - 16:15 UTC were affected. All affected submissions have been rerun. For any questions, please contact [[email protected]](mailto:[email protected]).
Critical June 4, 2026 Workflow Enricher errors 50m
Started Jun 04, 2026, 07:16 PM UTC· resolved Jun 04, 2026, 08:07 PM UTC
- identified Jun 04, 2026, 07:16 PM UTC
We have identified the issue causing the outage with workflows with enrichers We are implementing a fix. We estimate this to be completed by 3:17 PM ET / 8:17 PM UTC We will rerun all affected workflows: workflows between 2:40pm ET / 07:40pm UTC and 3:17 PM ET / 8:17 PM UTC
- monitoring Jun 04, 2026, 07:46 PM UTC
All workflow features are operational and failed workflows are being re-run
- resolved Jun 04, 2026, 08:07 PM UTC
All impacted end users have been reprocessed
Minor May 5, 2026 Degraded bank statement parsing 44m
Started May 05, 2026, 05:05 PM UTC· resolved May 05, 2026, 05:50 PM UTC
- investigating May 05, 2026, 05:05 PM UTC
We are currently investigating an issue for bank statements not parsing
- monitoring May 05, 2026, 05:05 PM UTC
A fix has been deployed for new deals, we are currently backfilling any unprocessed workflows.
- resolved May 05, 2026, 06:11 PM UTC
All failed workflows have now been retried and incident is resolved
Major April 21, 2026 End User Processing 3h 7m Root, Transactions
Started Apr 21, 2026, 06:00 PM UTC· resolved Apr 21, 2026, 09:07 PM UTC
- identified Apr 21, 2026, 06:37 PM UTC
We are currently experiencing an outage with submissions getting stuck in processing in our system. We have identified the issue and are working with highest priority to get this resolved.
- monitoring Apr 21, 2026, 06:50 PM UTC
We are currently re-processing submissions that were stuck.
- monitoring Apr 21, 2026, 08:21 PM UTC
All processing should be back to normal. Submissions received between 08:19 and 17:25 UTC on Apr 21 may be impacted - please reach out to [email protected] if you would like these submissions reprocessed
- resolved Apr 21, 2026, 09:07 PM UTC
This incident has been resolved.
Minor January 15, 2026 Degraded workflow throughput 51m Root
Started Jan 15, 2026, 04:51 PM UTC· resolved Jan 15, 2026, 05:42 PM UTC
- identified Jan 15, 2026, 04:51 PM UTC
The issue has been identified and a fix is being deployed. Some delay in workflow processing for small subset of users
- monitoring Jan 15, 2026, 04:58 PM UTC
Fix has been deployed, we are now backfilling the failed workflows
- resolved Jan 15, 2026, 05:42 PM UTC
All effected workflows have now been successfully re-run. This incident is now resolved.
Notice November 18, 2025 Cloudflare Outage 3h 41m Root, Transactions, Dashboard
Started Nov 18, 2025, 11:44 AM UTC· resolved Nov 18, 2025, 03:26 PM UTC
- identified Nov 18, 2025, 11:44 AM UTC
There is an ongoing intermittent issue with our DNS provider cloudflare: https://www.cloudflarestatus.com/ - we are actively investigating for updates / root cause.
- monitoring Nov 18, 2025, 12:33 PM UTC
Cloudflare is starting to recover, access to dashboard and API should start to become available.
- monitoring Nov 18, 2025, 01:25 PM UTC
Cloudflare still experience issues, and are resolving. Dashboard and API access will still be intermittent.
- monitoring Nov 18, 2025, 02:10 PM UTC
We are still actively monitoring the cloudflare and are attempting to implement workarounds
- monitoring Nov 18, 2025, 02:29 PM UTC
We have implemented some work arounds for our API and dashboard and are starting to see some requests recover
- monitoring Nov 18, 2025, 02:52 PM UTC
We're seeing service restored on both API and dashboard access and will continue to monitor
- resolved Nov 18, 2025, 03:26 PM UTC
This issue is now resolved, API and dashboard access should be completely restored.