Heron Data incident

Google cloud outage

Minor Resolved

Heron Data experienced a minor incident on October 20, 2026, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 12:42 PM UTC
Resolved
Oct 20, 2026, 02:43 PM UTC
Duration
2h
Detected by Pingoru
Oct 20, 2026, 12:42 PM UTC

Update timeline

  1. monitoring Oct 20, 2026, 12:42 PM UTC

    We are experiencing elevated error rates and latency as caused by a downstream google cloud outage - team is actively monitoring an attempting remediations

  2. monitoring Oct 20, 2026, 01:55 PM UTC

    API error rate currently back down to normal levels and latency also back to normal levels. Team is continuing to monitor

  3. resolved Oct 20, 2026, 02:43 PM UTC

    This issue is now resolved. All API error and latency are now back to normal levels For any questions, please contact [[email protected]](mailto:[email protected] "[email protected]").