Heron Data incident

Intermittent Salesforce Issues Affecting Syncs

Minor Ongoing

Heron Data is currently experiencing a minor incident, which began 18h ago. The vendor's full update timeline is below.

Started
Oct 05, 2026, 03:16 PM UTC
Resolved
Ongoing
Duration
● 18h 17m
Detected by Pingoru
Oct 05, 2026, 03:16 PM UTC

Update timeline

  1. investigating Oct 05, 2026, 03:16 PM UTC

    Salesforce is currently experiencing intermittent issues, which are causing some of our sync attempts to fail. We have raised the issue with Salesforce and are actively monitoring the situation. We are retrying failed submission syncs as we go. The issue started at 11:00 ET / 15:00 UTC.

  2. monitoring Oct 05, 2026, 07:04 PM UTC

    There have been no failed syncs due to Salesforce's issues for the past 2 hours. We are continuing to monitor Salesforce sync attempts, and waiting on their team for an explanation of the incident. We have re-synced all affected deals.