Heron Data incident

Heron Dashboard slow to load

Minor Resolved

Heron Data experienced a minor incident on September 22, 2026, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 02:10 PM UTC
Resolved
Sep 22, 2026, 04:44 PM UTC
Duration
2h 33m
Detected by Pingoru
Sep 22, 2026, 02:10 PM UTC

Update timeline

  1. investigating Sep 22, 2026, 02:10 PM UTC

    We’re currently experiencing degraded dashboard performance. For customers using the dashboard, this may result in slower page load times and an empty Policy Evaluation screen. This issue started at 09:30 ET / 14:30 BST. We are investigating and working on resolving this with highest priority.

  2. monitoring Sep 22, 2026, 02:57 PM UTC

    We have applied a fix to mitigate the degraded dashboard performance. For customers using the dashboard, pages should be loading at normal speed again, including policy evaluations. If you continue to experience any issues, please email [email protected]

  3. resolved Sep 22, 2026, 04:44 PM UTC

    Dashboard performance is now back to normal Please reach out to [email protected] in case of any questions