Heron Data experienced a notice incident on November 18, 2025 affecting Root and Transactions and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 11:44 AM UTC
There is an ongoing intermittent issue with our DNS provider cloudflare: https://www.cloudflarestatus.com/ - we are actively investigating for updates / root cause.
- monitoring Nov 18, 2025, 12:33 PM UTC
Cloudflare is starting to recover, access to dashboard and API should start to become available.
- monitoring Nov 18, 2025, 01:25 PM UTC
Cloudflare still experience issues, and are resolving. Dashboard and API access will still be intermittent.
- monitoring Nov 18, 2025, 02:10 PM UTC
We are still actively monitoring the cloudflare and are attempting to implement workarounds
- monitoring Nov 18, 2025, 02:29 PM UTC
We have implemented some work arounds for our API and dashboard and are starting to see some requests recover
- monitoring Nov 18, 2025, 02:52 PM UTC
We're seeing service restored on both API and dashboard access and will continue to monitor
- resolved Nov 18, 2025, 03:26 PM UTC
This issue is now resolved, API and dashboard access should be completely restored.