Heron Data incident

Workflow processing latency

Minor Resolved

Heron Data experienced a minor incident on October 20, 2026, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 03:05 PM UTC
Resolved
Oct 20, 2026, 06:22 PM UTC
Duration
3h 17m
Detected by Pingoru
Oct 20, 2026, 03:05 PM UTC

Update timeline

  1. identified Oct 20, 2026, 03:05 PM UTC

    We are experiencing delays with processing workflows, this issue started approximately 10:30 ET / 15:30 BST. A fix has been implemented and workflow backlog is being processed

  2. identified Oct 20, 2026, 05:06 PM UTC

    The backlog of submissions is being cleared, and you will see delayed submissions being processed. We currently expect this to be resolved within the next 90 minutes. Please note that deals may not be processed in the order they were originally submitted.

  3. resolved Oct 20, 2026, 06:22 PM UTC

    This issue has now been resolved. All submissions in the backlog have cleared and new submissions will be processed as normal. If you are experiencing any remaining issues, please contact [email protected].