Heron Data incident

Degraded bank statement parsing

Minor Resolved

Heron Data experienced a minor incident on May 5, 2026, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 05:05 PM UTC
Resolved
May 05, 2026, 05:50 PM UTC
Duration
44m
Detected by Pingoru
May 05, 2026, 05:05 PM UTC

Update timeline

  1. investigating May 05, 2026, 05:05 PM UTC

    We are currently investigating an issue for bank statements not parsing

  2. monitoring May 05, 2026, 05:05 PM UTC

    A fix has been deployed for new deals, we are currently backfilling any unprocessed workflows.

  3. resolved May 05, 2026, 06:11 PM UTC

    All failed workflows have now been retried and incident is resolved