Is Heron Data down?
Last checked 4m agoNo active incidents. All 14 components operational.
Heron Data is operational right now. Last checked 4m ago; the most recent incident resolved 12d ago.
Real-time Heron Data status, recent outages, and incident history: pulled directly from Heron Data's official status page at status.herondata.io every 5 minutes. Pingoru tracks 14 Heron Data services and has captured 6 incidents in the last 90 days (99.74% uptime). Get email, Slack, Discord, or webhook alerts the moment Heron Data reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- DashboardEmail IngestionAPIApplication Form ParsingBank Statement ParsingTransaction CategorizationEnrichments (Industry, Courts, Credit, ..)Sync to CRMDecision Intake (Broker)Funder matching (Broker)
Timeline · 2 updates
- investigating · Oct 21, 2026, 05:38 PM UTC
Unfortunately, since 1:05 ET this afternoon, we are again experiencing delays in processing We are investigating and working on resolving this with highest priority We sincerely apologize for the disruption We will share updates as they are available
- resolved · Oct 21, 2026, 06:32 PM UTC
All submissions in the backlog have been processed, and new submissions are being processed as normal. We are reviewing the incident and working through measures to prevent recurrence. We will share a summary of our findings and follow-up actions once this review is complete. Please reach out to [email protected]: mailto:[email protected] if you experience any remaining issues
Latest: All submissions in the backlog have been processed, and new submissions are being processed as normal. We are reviewing the incident and working through measures to prevent recurre…
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- Application Form ParsingBank Statement ParsingTransaction CategorizationEnrichments (Industry, Courts, Credit, ..)Sync to CRMDecision Intake (Broker)Funder matching (Broker)Submit to funder (Broker)
Timeline · 3 updates
- identified · Oct 20, 2026, 03:05 PM UTC
We are experiencing delays with processing workflows, this issue started approximately 10:30 ET / 15:30 BST. A fix has been implemented and workflow backlog is being processed
- identified · Oct 20, 2026, 05:06 PM UTC
The backlog of submissions is being cleared, and you will see delayed submissions being processed. We currently expect this to be resolved within the next 90 minutes. Please note that deals may not be processed in the order they were originally submitted.
- resolved · Oct 20, 2026, 06:22 PM UTC
This issue has now been resolved. All submissions in the backlog have cleared and new submissions will be processed as normal. If you are experiencing any remaining issues, please contact [email protected].
Latest: This issue has now been resolved. All submissions in the backlog have cleared and new submissions will be processed as normal. If you are experiencing any remaining issues, please …
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- APIApplication Form ParsingBank Statement ParsingTransaction CategorizationEnrichments (Industry, Courts, Credit, ..)Sync to CRMDecision Intake (Broker)Funder matching (Broker)Submit to funder (Broker)
Timeline · 3 updates
- monitoring · Oct 20, 2026, 12:42 PM UTC
We are experiencing elevated error rates and latency as caused by a downstream google cloud outage. API customers will be receiving additional 5xx status codes and should re-try requests. Workflow processing currently has elevated latency but no failures.
- monitoring · Oct 20, 2026, 01:55 PM UTC
API error rate currently back down to normal levels and latency also back to normal levels. Team is continuing to monitor
- resolved · Oct 20, 2026, 02:43 PM UTC
This issue is now resolved. All API error and latency are now back to normal levels For any questions, please contact [email protected] "[email protected]": mailto:[email protected].
Latest: This issue is now resolved. All API error and latency are now back to normal levels For any questions, please contact [email protected] "[email protected]": mailto:support@he…
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- Sync to CRM
Timeline · 3 updates
- investigating · Oct 05, 2026, 03:16 PM UTC
Salesforce is currently experiencing intermittent issues, which are causing some of our sync attempts to fail. We have raised the issue with Salesforce and are actively monitoring the situation. We are retrying failed submission syncs as we go. The issue started at 11:00 ET / 15:00 UTC.
- monitoring · Oct 05, 2026, 07:04 PM UTC
There have been no failed syncs due to Salesforce's issues for the past 2 hours. We are continuing to monitor Salesforce sync attempts, and waiting on their team for an explanation of the incident. We have re-synced all affected deals.
- resolved · Oct 06, 2026, 10:27 AM UTC
This issue is now resolved.
Latest: This issue is now resolved.
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- Dashboard
Timeline · 3 updates
- investigating · Sep 22, 2026, 02:10 PM UTC
We’re currently experiencing degraded dashboard performance. For customers using the dashboard, this may result in slower page load times and an empty Policy Evaluation screen. This issue started at 09:30 ET / 14:30 BST. We are investigating and working on resolving this with highest priority.
- monitoring · Sep 22, 2026, 02:57 PM UTC
We have applied a fix to mitigate the degraded dashboard performance. For customers using the dashboard, pages should be loading at normal speed again, including policy evaluations. If you continue to experience any issues, please email [email protected]
- resolved · Sep 22, 2026, 04:44 PM UTC
Dashboard performance is now back to normal Please reach out to [email protected] in case of any questions
Latest: Dashboard performance is now back to normal Please reach out to [email protected] in case of any questions
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See the full Heron Data outage history
1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Heron Data outage history →Or sign up free to get alerts when Heron Data breaks · 10 free monitors · No credit card
Incident record
Since April 2026 · incident.io · 14 components checked every 5 minutesThe longest incident in the last year, Intermittent Salesforce Issues Affecting Syncs on October 5, 2026, ran for 19 hours. 3 maintenance windows announced in the same period.
Most affected components, last 12 months
- Bank Statement Parsing4
- Sync to CRM4
- Application Form Parsing3
- Decision Intake (Broker)3
- Enrichments (Industry, Courts, Credit, ..)3
Latest incidents
- Processing Delay
Unfortunately, since 1:05 ET this afternoon, we are again experiencing delays in processing We are investigating and working on resolving this with highest…
- Workflow processing latency
We are experiencing delays with processing workflows, this issue started approximately 10:30 ET / 15:30 BST. A fix has been implemented and workflow backlog is…
- Google cloud outage
We are experiencing elevated error rates and latency as caused by a downstream google cloud outage. API customers will be receiving additional 5xx status codes…
- Processing Delay ResolvedStarted Oct 21, 2026, 05:38 PM UTC · Resolved Oct 21, 2026, 06:32 PM UTC · 53m
- Workflow processing latency ResolvedStarted Oct 20, 2026, 03:05 PM UTC · Resolved Oct 20, 2026, 06:22 PM UTC · 3h 17m
- Google cloud outage ResolvedStarted Oct 20, 2026, 12:42 PM UTC · Resolved Oct 20, 2026, 02:43 PM UTC · 2h
- Started Oct 05, 2026, 03:16 PM UTC · Resolved Oct 06, 2026, 10:27 AM UTC · 19h 11m
- Heron Dashboard slow to load ResolvedStarted Sep 22, 2026, 02:10 PM UTC · Resolved Sep 22, 2026, 04:44 PM UTC · 2h 33m
- Started Sep 09, 2026, 08:19 PM UTC · Resolved Sep 09, 2026, 09:42 PM UTC · 1h 22m