Is Heron Data down?

Last checked 4m ago
Current status
Heron Data is up

No active incidents. All 14 components operational.

Heron Data is operational right now. Last checked 4m ago; the most recent incident resolved 12d ago.

Real-time Heron Data status, recent outages, and incident history: pulled directly from Heron Data's official status page at status.herondata.io every 5 minutes. Pingoru tracks 14 Heron Data services and has captured 6 incidents in the last 90 days (99.74% uptime). Get email, Slack, Discord, or webhook alerts the moment Heron Data reports a new incident, free for 3 monitors, no credit card.

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Heron Data uptime 99.74% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 53m
    Started Oct 21, 2026, 05:38 PM UTC · Resolved Oct 21, 2026, 06:32 PM UTC
    DashboardEmail IngestionAPIApplication Form ParsingBank Statement ParsingTransaction CategorizationEnrichments (Industry, Courts, Credit, ..)Sync to CRMDecision Intake (Broker)Funder matching (Broker)
    Timeline · 2 updates
    • investigating · Oct 21, 2026, 05:38 PM UTC

      Unfortunately, since 1:05 ET this afternoon, we are again experiencing delays in processing We are investigating and working on resolving this with highest priority We sincerely apologize for the disruption We will share updates as they are available

    • resolved · Oct 21, 2026, 06:32 PM UTC

      All submissions in the backlog have been processed, and new submissions are being processed as normal. We are reviewing the incident and working through measures to prevent recurrence. We will share a summary of our findings and follow-up actions once this review is complete. Please reach out to [email protected]: mailto:[email protected] if you experience any remaining issues

    Latest: All submissions in the backlog have been processed, and new submissions are being processed as normal. We are reviewing the incident and working through measures to prevent recurre…

  2. Resolved 3h 17m
    Started Oct 20, 2026, 03:05 PM UTC · Resolved Oct 20, 2026, 06:22 PM UTC
    Application Form ParsingBank Statement ParsingTransaction CategorizationEnrichments (Industry, Courts, Credit, ..)Sync to CRMDecision Intake (Broker)Funder matching (Broker)Submit to funder (Broker)
    Timeline · 3 updates
    • identified · Oct 20, 2026, 03:05 PM UTC

      We are experiencing delays with processing workflows, this issue started approximately 10:30 ET / 15:30 BST. A fix has been implemented and workflow backlog is being processed

    • identified · Oct 20, 2026, 05:06 PM UTC

      The backlog of submissions is being cleared, and you will see delayed submissions being processed. We currently expect this to be resolved within the next 90 minutes. Please note that deals may not be processed in the order they were originally submitted.

    • resolved · Oct 20, 2026, 06:22 PM UTC

      This issue has now been resolved. All submissions in the backlog have cleared and new submissions will be processed as normal. If you are experiencing any remaining issues, please contact [email protected].

    Latest: This issue has now been resolved. All submissions in the backlog have cleared and new submissions will be processed as normal. If you are experiencing any remaining issues, please …

  3. Resolved 2h
    Started Oct 20, 2026, 12:42 PM UTC · Resolved Oct 20, 2026, 02:43 PM UTC
    APIApplication Form ParsingBank Statement ParsingTransaction CategorizationEnrichments (Industry, Courts, Credit, ..)Sync to CRMDecision Intake (Broker)Funder matching (Broker)Submit to funder (Broker)
    Timeline · 3 updates
    • monitoring · Oct 20, 2026, 12:42 PM UTC

      We are experiencing elevated error rates and latency as caused by a downstream google cloud outage. API customers will be receiving additional 5xx status codes and should re-try requests. Workflow processing currently has elevated latency but no failures.

    • monitoring · Oct 20, 2026, 01:55 PM UTC

      API error rate currently back down to normal levels and latency also back to normal levels. Team is continuing to monitor

    • resolved · Oct 20, 2026, 02:43 PM UTC

      This issue is now resolved. All API error and latency are now back to normal levels For any questions, please contact [email protected] "[email protected]": mailto:[email protected].

    Latest: This issue is now resolved. All API error and latency are now back to normal levels For any questions, please contact [email protected] "[email protected]": mailto:support@he…

  4. Resolved 19h 11m
    Started Oct 05, 2026, 03:16 PM UTC · Resolved Oct 06, 2026, 10:27 AM UTC
    Sync to CRM
    Timeline · 3 updates
    • investigating · Oct 05, 2026, 03:16 PM UTC

      Salesforce is currently experiencing intermittent issues, which are causing some of our sync attempts to fail. We have raised the issue with Salesforce and are actively monitoring the situation. We are retrying failed submission syncs as we go. The issue started at 11:00 ET / 15:00 UTC.

    • monitoring · Oct 05, 2026, 07:04 PM UTC

      There have been no failed syncs due to Salesforce's issues for the past 2 hours. We are continuing to monitor Salesforce sync attempts, and waiting on their team for an explanation of the incident. We have re-synced all affected deals.

    • resolved · Oct 06, 2026, 10:27 AM UTC

      This issue is now resolved.

    Latest: This issue is now resolved.

  5. Resolved 2h 33m
    Started Sep 22, 2026, 02:10 PM UTC · Resolved Sep 22, 2026, 04:44 PM UTC
    Dashboard
    Timeline · 3 updates
    • investigating · Sep 22, 2026, 02:10 PM UTC

      We’re currently experiencing degraded dashboard performance. For customers using the dashboard, this may result in slower page load times and an empty Policy Evaluation screen. This issue started at 09:30 ET / 14:30 BST. We are investigating and working on resolving this with highest priority.

    • monitoring · Sep 22, 2026, 02:57 PM UTC

      We have applied a fix to mitigate the degraded dashboard performance. For customers using the dashboard, pages should be loading at normal speed again, including policy evaluations. If you continue to experience any issues, please email [email protected]

    • resolved · Sep 22, 2026, 04:44 PM UTC

      Dashboard performance is now back to normal Please reach out to [email protected] in case of any questions

    Latest: Dashboard performance is now back to normal Please reach out to [email protected] in case of any questions

See the full Heron Data outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Heron Data outage history →

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Incident record

Since April 2026 · incident.io · 14 components checked every 5 minutes
32incidents recorded
13last 12 months
6last 90 days
3 hourstypical duration, 12 months

The longest incident in the last year, Intermittent Salesforce Issues Affecting Syncs on October 5, 2026, ran for 19 hours. 3 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Bank Statement Parsing4
  • Sync to CRM4
  • Application Form Parsing3
  • Decision Intake (Broker)3
  • Enrichments (Industry, Courts, Credit, ..)3

Latest incidents

  • Processing Delay October 21, 2026 · 53 minutes · degraded service

    Unfortunately, since 1:05 ET this afternoon, we are again experiencing delays in processing We are investigating and working on resolving this with highest…

  • Workflow processing latency October 20, 2026 · 3 hours · degraded service

    We are experiencing delays with processing workflows, this issue started approximately 10:30 ET / 15:30 BST. A fix has been implemented and workflow backlog is…

  • Google cloud outage October 20, 2026 · 2 hours · degraded service

    We are experiencing elevated error rates and latency as caused by a downstream google cloud outage. API customers will be receiving additional 5xx status codes…

Outage history

Past 90 days · 6 incidents View full outage history →