Heron Data experienced a major incident on April 21, 2026 affecting Root and Transactions, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
RootTransactions
Update timeline
- identified Apr 21, 2026, 06:37 PM UTC
We are currently experiencing an outage with submissions getting stuck in processing in our system. We have identified the issue and are working with highest priority to get this resolved.
- monitoring Apr 21, 2026, 06:50 PM UTC
We are currently re-processing submissions that were stuck.
- monitoring Apr 21, 2026, 08:21 PM UTC
All processing should be back to normal. Submissions received between 08:19 and 17:25 UTC on Apr 21 may be impacted - please reach out to [email protected] if you would like these submissions reprocessed
- resolved Apr 21, 2026, 09:07 PM UTC
This incident has been resolved.