Latency due to a global Amazon Web Services (AWS) issue

Update timeline

1. monitoring Oct 21, 2025, 02:41 PM UTC

   Oct 21, 07:41 PDT Resolved - This incident has been resolved. Oct 21, 04:57 PDT Update - Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved. Oct 20, 19:41 PDT Update - Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved. Oct 20, 19:23 PDT Monitoring - Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved. Oct 20, 13:52 PDT Update - We are continuing to work on restoring full connect sync functionality for our US customers. No data has been lost. Once all upstream issues have been resolved, data will sync automatically on the next scheduled sync run. Oct 20, 04:52 PDT Identified - You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.