Heap.io incident

Some customers experiencing latency

Minor Resolved View vendor source →

Heap.io experienced a minor incident on November 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 04:30 AM UTC
Resolved
Nov 20, 2025, 04:30 AM UTC
Duration
—
Detected by Pingoru
Nov 20, 2025, 04:30 AM UTC

Update timeline

  1. monitoring Nov 20, 2025, 04:30 AM UTC

    Nov 19, 20:30 PST Resolved - This incident has been resolved. Nov 19, 12:51 PST Monitoring - All systems are now working and we are actively monitoring Nov 19, 09:06 PST Update - Some customers experiencing query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted. Nov 19, 09:04 PST Investigating - We are currently investigating this issue.