Heap.io incident

Heap Connect Sync Delays for EU customers on Snowflake

Minor Resolved View vendor source →

Heap.io experienced a minor incident on November 28, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 04:39 AM UTC
Resolved
Nov 28, 2025, 04:39 AM UTC
Duration
—
Detected by Pingoru
Nov 28, 2025, 04:39 AM UTC

Update timeline

  1. monitoring Nov 28, 2025, 04:39 AM UTC

    Nov 27, 20:39 PST Resolved - This incident has been resolved. Nov 27, 18:55 PST Monitoring - A fix has been implemented and we are monitoring the results. Nov 27, 08:36 PST Identified - We are investigating an issue impacting Connect syncs to Snowflake in the EU region. Data collection is unaffected, and no data has been lost.