Heap.io experienced a minor incident on October 13, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Oct 13, 2025, 12:00 AM UTC
Oct 12, 17:00 PDT Completed - The scheduled maintenance has been completed. Oct 12, 08:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 16, 11:56 PDT Scheduled - Connect syncs will be paused for maintenance on Sunday, October 12, from 8 am to 5 pm US Pacific Time. During this time, we will upgrade our infrastructure to improve Connect’s reliability and performance. Data sent to Heap will continue to be collected as usual, and the app will remain fully accessible. Once the maintenance is completed, all data will be synced to Connect warehouses at the next regularly scheduled time.