Guidewire incident
Integration Gateway - Service Interruption Affecting Multiple Customers in AMER - Only new deployments are affected
Resolved after 53 minutes, affecting N. Virginia - Admin Service (IAS), on February 27, 2025.
Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Unable-to-Deploy-Integration-Gateway-Application)for more information.
Affected components
Update timeline
- investigating Feb 27, 2025, 05:35 AM UTC
Guidewire Support is aware of an issue with Integration Gateway that is causing new deployments in the NPE / Preprod / Prod environment in the AMER region to fail. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- investigating Feb 27, 2025, 06:05 AM UTC
We are continuing to investigate this issue.
- resolved Feb 27, 2025, 06:29 AM UTC
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
- postmortem Mar 11, 2025, 11:46 AM UTC
Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Unable-to-Deploy-Integration-Gateway-Application)for more information.
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