Guidewire incident
TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region
Resolved after 2 hours 59 minutes, affecting N. Virginia, on September 19, 2025.
**Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Multiple-Customers-Reporting-TeamCity-Builds-are-Failing-TeamCity-Not-Loading---503-Error) **for more information.**
Affected components
Update timeline
- investigating Sep 19, 2025, 03:45 PM UTC
Guidewire Support is aware of an issue with TeamCity service for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- identified Sep 19, 2025, 03:57 PM UTC
The issue has been identified and we are implementing a fix.
- monitoring Sep 19, 2025, 04:03 PM UTC
Guidewire implemented the fix, and all affected services have been restored. We are actively monitoring. Please open a Community case if you are still experiencing any service interruption.
- resolved Sep 19, 2025, 06:45 PM UTC
This incident has been resolved.
- postmortem Sep 29, 2025, 05:57 PM UTC
**Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Multiple-Customers-Reporting-TeamCity-Builds-are-Failing-TeamCity-Not-Loading---503-Error) **for more information.**
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