Guidewire incident
InsuranceSuite Restore Backup - Service Interruption Affecting Multiple Customers in AMER / EMEA / APAC for NPE Environments
Resolved after 2 hours 16 minutes, affecting Montréal and N. Virginia and 1 more, on March 7, 2025.
Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Database-Restore-in-NPE-Failed-through-GCC)for more information.
Affected components
Update timeline
- investigating Mar 07, 2025, 08:32 AM UTC
Guidewire Support is aware of an issue with InsuranceSuite restoring backups that is causing deployment failures in NPE environment in all regions (AMER / EMEA / APAC). All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- identified Mar 07, 2025, 08:58 AM UTC
Guidewire Support has identified the cause of this incident impacting with InsuranceSuite restoring backups that is causing deployment failures in NPE environment in all regions (AMER / EMEA / APAC), and are actively working to restore service. We will post regular updates on our progress.
- identified Mar 07, 2025, 09:30 AM UTC
We are still working on identifying the restoration path for this issue.
- monitoring Mar 07, 2025, 09:59 AM UTC
The restoration path has been identified and implemented for affected customer. Services are coming up gradually and we are currently actively monitoring the situation.
- resolved Mar 07, 2025, 10:48 AM UTC
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
- postmortem Mar 21, 2025, 02:01 AM UTC
Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Database-Restore-in-NPE-Failed-through-GCC)for more information.
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