Guidewire incident
GUIDEWIRE CLOUD CONSOLE (GCC) deployment Service Interruption Affecting Multiple Customers in AMER
Resolved after 1 hour 4 minutes, affecting Montréal and N. Virginia, on November 28, 2024.
Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Deployment-Taking-a-Long-Time-and-Stuck-in-Initialization)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.
Affected components
Update timeline
- investigating Nov 28, 2024, 08:46 AM UTC
Guidewire Support is aware of an issue with GCC that is causing delays for InsuranceSuite deployments in the NPE environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- identified Nov 28, 2024, 09:16 AM UTC
Guidewire Support has identified the cause of this incident impacting InsuranceSuite deployments in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.
- monitoring Nov 28, 2024, 09:36 AM UTC
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
- resolved Nov 28, 2024, 09:50 AM UTC
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
- postmortem Dec 05, 2024, 03:25 PM UTC
Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Deployment-Taking-a-Long-Time-and-Stuck-in-Initialization)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.
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