Giacom Connectivity incident
Sky - some orders not reflecting the latest status
Ongoing since 04:15 PM UTC.
We have identified a sporadic issue affecting some Sky orders, where the latest update is not feeding through as expected. Not all orders are impacted, and investigations are ongoing to identify both the root cause and the affected orders. At this time, there is no need to raise a ticket with us, as we are currently unable to manually progress affected orders. Once the issue has been resolved, your order will automatically update with the latest status. We appreciate your patience and understanding while we work to resolve this issue and apologise for any inconvenience caused.
Update timeline
- investigating Sep 23, 2026, 04:15 PM UTC
We have identified a sporadic issue affecting some Sky orders, where the latest update is not feeding through as expected. Not all orders are impacted, and investigations are ongoing to identify both the root cause and the affected orders. At this time, there is no need to raise a ticket with us, as we are currently unable to manually progress affected orders. Once the issue has been resolved, your order will automatically update with the latest status. We appreciate your patience and understanding while we work to resolve this issue and apologise for any inconvenience caused.
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