Is Zeronet NZ down?

We're currently investigating an issue affecting mobile services across multiple Auckland sites. Customers in affected areas may be experiencing loss or degradation of voice, data, or SMS. Our upstream provider is actively working to identify the root cause. We'll share a further update as soon as we have more information. We apologise for any inconvenience caused.

We are continuing to investigate this issue.

We can confirm that the issue affecting mobile services across multiple Auckland sites has now been resolved. Services should be returning to normal for impacted customers. Our team will continue to monitor to ensure full stability is maintained. We apologise for any inconvenience this may have caused and thank you for your patience.

We can confirm that the issue affecting mobile services across multiple Auckland sites has now been resolved. Services should be returning to normal for impacted customers. We apologise for any inconvenience this may have caused and thank you for your patience.

We're aware that customers are currently experiencing issues with Zeronet mail services. Our team is actively investigating and will provide an update as soon as possible. What's affected: Webmail client login – customers are unable to access the webmail portal Mail server – sending and receiving emails may be impacted We apologise for the inconvenience and thank you for your patience.

Mail services are partially restored. Some customers may still be experiencing issues with webmail access and email sending and receiving. Our team is actively monitoring the situation. What's affected: Webmail – access may still be intermittent for some customers POP & IMAP – email sending and receiving may still be impacted for some customers

Mail services have been fully restored. Customers should now be able to access webmail and send and receive emails as normal. Our team will continue to monitor services over the coming hours to ensure full stability. What was affected: Webmail – customers were unable to access the webmail portal POP & IMAP – sending and receiving emails was impacted We apologise for the disruption and thank you for your patience.

Mail services have been fully restored. Customers should now be able to access webmail and send and receive emails as normal. We apologise for the disruption and thank you for your patience.

We are aware of an issue affecting some landline services, where services may not be working. Customers should expect to have an engaged tone on their landline. Our upstream provider is currently investigating the issue as a priority.

The issue has been identified and implemented a change to rectify this. The root cause has been identified and we have started to see landlines registering. Next update at 11:30 am.

The issue has been identified, and we are still actively working with our upstream provider to provide a resolution as soon as possible. We are starting to see some services come back online, and we will continue to provide updates as the outage progresses. We appreciate your patience while we work on resolving this.

We're continuing to work with our upstream provider to restore full service. Some services are coming back online, and we will continue to provide updates as the resolution progresses. We appreciate your patience while we work on resolving this.

We are actively monitoring a fix which has been implemented. Landline services are now coming back online. If your landline is still not working, please restart the power for the Fibre Box and that should resolve the issue. We appreciate your patience while we worked on resolving this.

The landline outage has now been resolved. If your landline service is still not yet working, please reboot the power for the Fibre Box to restore the service. Thank you for your patience.

We have identified issues affecting both inbound and outbound calls. Our upstream provider is currently investigating the issue. We apologise for the inconvenience caused and will keep you updated as more information becomes available.

We have identified an issue affecting both inbound and outbound calls. This has now been resolved and we are currently monitoring to ensure full stability is maintained. We apologise for any inconvenience caused and thank you for your patience.

The issue affecting inbound and outbound calls has been identified. While it was previously reported as resolved, the issue persists and is being addressed by our upstream provider. We apologise for the inconvenience and will provide updates as progress is made.

We have identified the issue is still ongoing affecting both outbound and inbound calls. We apologise for the inconvenience caused and will keep you updated as more information becomes available.

A fix has now been implemented, however you may continue to experience intermittent call issues until the outage is fully resolved. We will provide further updates as progress is made. Thank you for your patience.

Calling services have been fully restored. Our upstream provider resolved the issue by moving traffic to alternate nodes, and test calls have been successful with call success rates returning to normal. If you are still experiencing issues, please try the following: ∙ Restart your handset, or ∙ Toggle Airplane mode off and back on This should restore full calling services. We apologise for any inconvenience caused and thank you for your patience throughout this disruption.