Giacom Connectivity incident
Sky and BTW service flap
Resolved after 45 days 22 hours, affecting Ethernet - Dedicated Internet Access (DIA), on November 21, 2025.
Good AFternoon, We briefly saw a drop of multiple Sky and BTW ethernet customers this afternoon around 15:15pm. This has now resolved and all sites appear to be back up. If your customer is still experiencing issues, please log a fault ticket via the portal. thank you
Affected components
Update timeline
- investigating Nov 21, 2025, 03:39 PM UTC
Good AFternoon, We briefly saw a drop of multiple Sky and BTW ethernet customers this afternoon around 15:15pm. This has now resolved and all sites appear to be back up. If your customer is still experiencing issues, please log a fault ticket via the portal. thank you
- resolved Jan 06, 2026, 02:34 PM UTC
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