Giacom Connectivity incident
PS-47475 - Voip Billing Delays
Ongoing since 10:51 AM UTC.
Due to ongoing system issues affecting our internal VoIP processing tool, no billing updates for the BT VoIP product set have been applied since 11 August 2026. As a result, invoices dated 1 September 2026 may not accurately reflect any BT VoIP changes made on or after 11 August 2026. Please be assured that this issue is being treated as a priority. Once resolved, all outstanding billing updates and corrections will be applied and reflected in your October 2026 invoice. We apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.
Update timeline
- investigating Aug 11, 2026, 10:51 AM UTC
Due to ongoing system issues affecting our internal VoIP processing tool, no billing updates for the BT VoIP product set have been applied since 11 August 2026. As a result, invoices dated 1 September 2026 may not accurately reflect any BT VoIP changes made on or after 11 August 2026. Please be assured that this issue is being treated as a priority. Once resolved, all outstanding billing updates and corrections will be applied and reflected in your October 2026 invoice. We apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.
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