Is GetFeedback down?
Last checked 5m agoNo incidents right now.
GetFeedback is operational right now. Last checked 5m ago; the most recent incident resolved 6d ago.
Real-time GetFeedback status, recent outages, and incident history: pulled directly from GetFeedback's official status page at status.getfeedback.com every 5 minutes. Pingoru tracks 11 GetFeedback services and has captured 2 incidents in the last 90 days (99.24% uptime). Get email, Slack, Discord, or webhook alerts the moment GetFeedback reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- GetFeedback APIGetFeedback Digital (formerly Usabilla) for WebsitesGetFeedback Digital (formerly Usabilla) for AppsGetFeedback Digital (formerly Usabilla) For EmailGetFeedback Workspaces
Timeline · 4 updates
- investigating · Oct 21, 2026, 03:56 PM UTC
We have temporarily taken our GetFeedback service offline to perform urgent preventive security maintenance in response to a newly reported critical PHP vulnerability affecting systems worldwide. Please note that there is no evidence of a security breach or compromise to our systems. We are proactively taking these measures as a preemptive measure to ensure full protection of our infrastructure and customer data. Our engineering and security teams are actively applying the necessary updates and testing the service. We expect to bring GetFeedback back online as soon as maintenance is complete. Thank you for your patience and understanding.
- investigating · Oct 21, 2026, 03:56 PM UTC
We are continuing to investigate this issue.
- monitoring · Oct 21, 2026, 11:10 PM UTC
GetFeedback is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data. We'll keep watching closely.
- resolved · Oct 21, 2026, 11:17 PM UTC
Incident is Resolved. GetFeedback is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data.
Latest: Incident is Resolved. GetFeedback is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach …
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Incident record
Since April 2026 · Statuspage by Atlassian · 11 components checked every 5 minutesThe longest incident in the last year, Urgent preventive security maintenance on October 21, 2026, ran for 7 hours. 5 maintenance windows announced in the same period.
Most affected components, last 12 months
- GetFeedback Digital (formerly Usabilla) for Websites3
- GetFeedback API2
- GetFeedback Digital (formerly Usabilla) For Email2
- GetFeedback Digital (formerly Usabilla) for Apps2
- GetFeedback Workspaces2
Latest incidents
- Urgent preventive security maintenance
We have temporarily taken our GetFeedback service offline to perform urgent preventive security maintenance in response to a newly reported critical PHP…
- Customers are unable to contact support through our Help Center chatbot
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to…
- GetFeedback Direct (https://app.getfeedback.com/) is down
We are currently investigating this issue.
- Started Oct 21, 2026, 03:56 PM UTC · Resolved Oct 21, 2026, 11:17 PM UTC · 7h 21m