Resolved after 7 hours 21 minutes, affecting GetFeedback API and GetFeedback Digital (formerly Usabilla) for Websites and 1 more, on October 21, 2026.
Incident is Resolved. GetFeedback is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data.
Affected components
Update timeline
- investigating Oct 21, 2026, 03:56 PM UTC
We have temporarily taken our GetFeedback service offline to perform urgent preventive security maintenance in response to a newly reported critical PHP vulnerability affecting systems worldwide. Please note that there is no evidence of a security breach or compromise to our systems. We are proactively taking these measures as a preemptive measure to ensure full protection of our infrastructure and customer data. Our engineering and security teams are actively applying the necessary updates and testing the service. We expect to bring GetFeedback back online as soon as maintenance is complete. Thank you for your patience and understanding.
- investigating Oct 21, 2026, 03:56 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 21, 2026, 11:10 PM UTC
GetFeedback is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data. We'll keep watching closely.
- resolved Oct 21, 2026, 11:17 PM UTC
Incident is Resolved. GetFeedback is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data.
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