GetFeedback incident

GetFeedback Direct (https://app.getfeedback.com/) is down

Critical Resolved View vendor source →

GetFeedback experienced a critical incident on February 18, 2026 affecting Survey Builder & Administration, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2026, 01:33 AM UTC
Resolved
Feb 18, 2026, 03:15 AM UTC
Duration
1h 41m
Detected by Pingoru
Feb 18, 2026, 01:33 AM UTC

Affected components

Survey Builder & Administration

Update timeline

  1. investigating Feb 18, 2026, 01:33 AM UTC

    We are currently investigating this issue.

  2. identified Feb 18, 2026, 02:03 AM UTC

    The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

  3. monitoring Feb 18, 2026, 02:45 AM UTC

    GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

  4. resolved Feb 18, 2026, 03:15 AM UTC

    This incident has been resolved.