GetFeedback Direct (https://app.getfeedback.com/) is down
Affected: Survey Builder & Administration
Timeline · 4 updates
- investigating Feb 18, 2026, 01:33 AM UTC
We are currently investigating this issue.
- identified Feb 18, 2026, 02:03 AM UTC
The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.
- monitoring Feb 18, 2026, 02:45 AM UTC
GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.
- resolved Feb 18, 2026, 03:15 AM UTC
This incident has been resolved.