Gainsight PX Outage History

Gainsight PX is up right now

Gainsight PX had 12 outages in the last 2 years totaling 6h 41m of downtime — averaging 0.5 incidents per month.

There were 12 Gainsight PX outages since November 1, 2025 totaling 6h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.aptrinsic.com

Major September 29, 2026

Gainsight PX: Event processing issue (US)

Detected by Pingoru
Sep 29, 2026, 05:50 AM UTC
Resolved
Sep 29, 2026, 06:42 AM UTC
Duration
51m
Affected: API
Timeline · 3 updates
  1. investigating Sep 29, 2026, 06:41 AM UTC

    Between 05:50 and 06:10 UTC, we experienced issues with processing events due to a malfunctioning backend service. The issue has been resolved by restarting the affected component, and all systems are now operating normally.

  2. monitoring Sep 29, 2026, 06:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 29, 2026, 06:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2026

Elevated Engagement Errors

Detected by Pingoru
Sep 04, 2026, 04:00 PM UTC
Resolved
Sep 04, 2026, 04:31 PM UTC
Duration
31m
Affected: UIEmail Engagement
Timeline · 3 updates
  1. investigating Sep 04, 2026, 04:00 PM UTC

    We are currently investigating reports of errors when saving new or draft engagements. Some users may see a failed save notification even when the action completes successfully. We are actively working to identify the root cause and will provide an update shortly.

  2. monitoring Sep 04, 2026, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 04:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2026

PX US1 : Data freshness issue due to processing lag

Detected by Pingoru
Aug 04, 2026, 05:38 PM UTC
Resolved
Aug 04, 2026, 09:21 PM UTC
Duration
3h 43m
Affected: Real Time EngineProduct Analytics
Timeline · 4 updates
  1. investigating Aug 04, 2026, 05:38 PM UTC

    We are experiencing processing lag which may cause delays in reporting data freshness for some customers.

  2. identified Aug 04, 2026, 05:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 04, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 04, 2026, 09:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026

Analytics Processing Lag

Detected by Pingoru
May 13, 2026, 02:32 PM UTC
Resolved
May 13, 2026, 04:07 PM UTC
Duration
1h 35m
Affected: Product Analytics
Timeline · 4 updates
  1. investigating May 13, 2026, 02:32 PM UTC

    We are experiencing analytics processing lag which may cause delays in reporting data freshness.

  2. identified May 13, 2026, 02:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2026, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2026, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

Elevated Errors in Gainsight PX

Detected by Pingoru
Mar 16, 2026, 11:27 PM UTC
Resolved
Mar 16, 2026, 11:27 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 16, 2026, 11:27 PM UTC

    Mar 16, 16:27 PDT Resolved - The issue has been resolved by the upstream service provider. Mar 16, 14:03 PDT Update - We are continuing to work on a fix for this issue. Mar 16, 13:56 PDT Identified - The issue has been identified with an upstream DNS service. We are escalating and monitoring for updates. Mar 16, 13:38 PDT Investigating - We're experiencing an elevated level of errors which could lead to performance impact. We are are currently looking into the issue.

Read the full incident report →

Minor March 11, 2026

Investigating Connectivity Issues: PX to Salesforce Integration

Detected by Pingoru
Mar 11, 2026, 06:11 AM UTC
Resolved
Mar 11, 2026, 06:11 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 11, 2026, 06:11 AM UTC

    Mar 10, 23:11 PDT Resolved - This incident has been resolved. Mar 6, 20:41 PST Monitoring - A fix has been implemented and we are monitoring the results. Feb 23, 07:44 PST Identified - We are working to ensure all relevant IPs are properly updated. A permanent fix is scheduled to be applied by February 27, 2026. Feb 23, 07:43 PST Investigating - We have identified an issue causing intermittent connection failures between PX and Salesforce for some users. Technical Detail: Our team has found that a specific IP address used by PX is missing from some Salesforce IP allow lists. This discrepancy may result in failed syncs or authentication errors as Salesforce environment strictly enforces IP restrictions. Please email [email protected] with any questions.

Read the full incident report →

Major January 28, 2026

Gainsight PX - Major Release

Detected by Pingoru
Jan 28, 2026, 10:00 AM UTC
Resolved
Jan 28, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Jan 28, 2026, 10:00 AM UTC

    Jan 28, 02:00 PST Completed - The scheduled maintenance has been completed. Jan 27, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 26, 05:38 PST Scheduled - Maintenance Window: UTC - From 4:30 AM to 9:30 AM on Jan 28, 2026. CT - From 11:00 PM on Jan 27, 2026, to 4:00 AM on Jan 28, 2026. Activity: Gainsight has scheduled a major release deployment of services across all regions. During this release window, users may experience temporary unavailability of frontend applications and their APIs for certain transactions. Environment: US1,US2 and EU

Read the full incident report →

Minor November 15, 2025

Gainsight PX - Backend Maintenance Activity in US and EU Region

Detected by Pingoru
Nov 15, 2025, 06:00 AM UTC
Resolved
Nov 15, 2025, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 15, 2025, 06:00 AM UTC

    Nov 14, 22:00 PST Completed - The scheduled maintenance has been completed. Nov 14, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 13, 22:30 PST Scheduled - Maintenance Window: UTC - From 5:00 AM to 6:00 AM on November 15, 2025. CT - From 11:00 PM on November 15, 2025, to 12:00 AM on November 16, 2025. Activity: Gainsight PX has scheduled maintenance for the backend database in the US and EU region. During this time, Users may experience temporary unavailability of the frontend application and APIs and services Environment: US and EU FOR MORE INFORMATION Please follow https://status.aptrinsic.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].

Read the full incident report →

Minor November 1, 2025

Gainsight PX - Backend Maintenance Activity in US1 Region

Detected by Pingoru
Nov 01, 2025, 08:30 AM UTC
Resolved
Nov 01, 2025, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 01, 2025, 08:30 AM UTC

    Nov 1, 01:30 PDT Completed - The scheduled maintenance has been completed. Nov 1, 00:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 1, 00:26 PDT Scheduled - Maintenance Window: UTC : From 7:30 AM to 08:30 AM on Saturday, November 1st, 2025 Central Time (CT) : From 2:30 AM to 3:30 AM on Saturday, November 1st, 2025 Activity: Gainsight PX has scheduled maintenance for the backend Applications in the US region. During this time, Users may experience temporary unavailability of the frontend application and APIs and services Environment: US1 FOR MORE INFORMATION Please follow https://status.aptrinsic.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].

Read the full incident report →