gaiia software incident
Intermittent connectivity issue from AWS Cognito
Resolved after 1 hour 13 minutes, affecting Web App (app.gaiia.com), on October 24, 2023.
Error rates from AWS are now back to normal, and we continue to monitor the situation.
Affected components
Update timeline
- identified Oct 24, 2023, 02:34 PM UTC
We are seeing intermittent connectivity issues from AWS, specifically from the Cognito web service. This can impact end-customers' ability to log into their Client Portal. AWS has not issued an official statement yet, but we can see a spike on Down Detector https://downdetector.ca/status/aws-amazon-web-services/.
- monitoring Oct 24, 2023, 03:01 PM UTC
Error rates from AWS are now back to normal, and we continue to monitor the situation.
- resolved Oct 24, 2023, 03:48 PM UTC
No Cognito error was received in the past hour.
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Amazon Web Services