gaiia software incident

Coverage areas for addresses

Resolved after 2 hours 59 minutes, affecting Web App (app.gaiia.com), on December 20, 2024.

identified Dec 20, 2024, 07:04 PM UTC

The issue has been identified, a fix is pending rollout. Limited impact on speed modification and billing subscription assignation from app.gaiia.com.

Started: Dec 20, 2024, 04:12 PM UTC
Resolved: Dec 20, 2024, 07:12 PM UTC
Duration: 2h 59m
Detected by Pingoru: Dec 20, 2024, 04:12 PM UTC

Affected components

Web App (app.gaiia.com)

Update timeline

investigating Dec 20, 2024, 06:53 PM UTC

We are currently investigating this issue.
investigating Dec 20, 2024, 06:55 PM UTC

We are continuing to investigate this issue.
investigating Dec 20, 2024, 06:58 PM UTC

We are continuing to investigate this issue.
identified Dec 20, 2024, 07:04 PM UTC

The issue has been identified, a fix is pending rollout. Limited impact on speed modification and billing subscription assignation from app.gaiia.com.
resolved Dec 20, 2024, 07:12 PM UTC

The incident has been resolved.

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