gaiia software incident
The list of gaiia Web users is no longer synchronized with Snowflake
Resolved after 40 minutes, affecting Public GraphQL API, on April 16, 2025.
The workaround has been successfully implemented and users are now fully restored in Snowflake.
Affected components
Update timeline
- identified Apr 16, 2025, 03:00 PM UTC
This source of the issue has been identified as a Snowflake internal problem. A support ticket has been opened with Snowflake to resolve the issue and our representatives are on the case.
- identified Apr 16, 2025, 03:05 PM UTC
Until Snowflake fixes the issue with this data source, we are writing a script to backfill the data from another source.
- identified Apr 16, 2025, 03:31 PM UTC
We’re implementing a temporary workaround to manually restore data in Snowflake, and expect resolution shortly.
- resolved Apr 16, 2025, 03:40 PM UTC
The workaround has been successfully implemented and users are now fully restored in Snowflake.
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