gaiia software incident
Purolator's E-Ship Service is currently experiencing an outage, affecting gaiia’s ability to pack shipments and generate labels through the Purolator integration
Resolved after 1 hour 40 minutes, affecting Web App (app.gaiia.com), on May 5, 2025.
It's now been 60 minutes since the last error was observed. Considering this incident as resolved by Purolator.
Affected components
Update timeline
- identified May 05, 2025, 05:58 PM UTC
We have noticed an elevated error rate coming from the Purolator integration.
- identified May 05, 2025, 06:01 PM UTC
Purolator's status page is down, but we have noticed that their tracking service is still working as expected.
- identified May 05, 2025, 06:25 PM UTC
We have identified this as an intermittent issue from Purolator, with approximately 49% of the API calls failing. Until they release a fix, we recommend retrying failed operations.
- monitoring May 05, 2025, 06:42 PM UTC
It's now been 30 minutes since the last error was observed, which may indicate that the Purolator E-Ship Service is stabilizing. We continue to monitor the situation.
- resolved May 05, 2025, 07:39 PM UTC
It's now been 60 minutes since the last error was observed. Considering this incident as resolved by Purolator.
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