Is Optus SMS down?
Last checked 2m agoNo incidents right now.
Optus SMS is operational right now. Last checked 2m ago; the most recent incident resolved 8h ago.
Real-time Optus SMS status, recent outages, and incident history — pulled directly from Optus SMS's official status page at https://status.sms.optus.com.au every 5 minutes. Pingoru tracks 15 Optus SMS services and has captured 3 incidents in the last 90 days (99.48% uptime). Get email, Slack, Discord, or webhook alerts the moment Optus SMS reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Rest of the World
Timeline · 3 updates
- investigating · Jul 28, 2026, 09:43 PM UTC
We are aware of an issue with the handling of messages using Sender IDs (alphanumeric masks) to international (non-Australian) destinations. Some messages, sent to non-Australian mobile numbers, using a Sender ID like 'Name' rather than a MSISDN like +614######## are currently being blocked, our Dev team are investigating and a further update will be posted in 30 minutes. Regards, Optus SMS Support Team
- monitoring · Jul 28, 2026, 10:52 PM UTC
Our Development team has identified the root cause of the issue, and we are now seeing previously affected masked messages to non-Australian destinations being delivered successfully. Our team continues to monitor and work through the remaining impact to ensure all traffic is flowing normally and to prevent a recurrence of the issue. Any messages that were affected and are still required will need to be resent. Regards, Optus SMS Support Team
- resolved · Jul 28, 2026, 11:52 PM UTC
We are pleased to confirm that this issue has now been resolved. Since our last update, we have observed all traffic using registered Sender IDs to international destinations flowing successfully. If you are still experiencing issues with valid messages being blocked, please contact our Support team for assistance. Regards, Optus SMS Support Team
Latest: We are pleased to confirm that this issue has now been resolved. Since our last update, we have observed all traffic using registered Sender IDs to international destinations flowi…
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- Australia
Timeline · 3 updates
- investigating · Jul 15, 2026, 07:46 AM UTC
We are currently experiencing elevated error rates when attempting to queue messages to the carrier. Customers may see delays in message deliverability. Our team is investigating the issue and working to restore normal service. We will provide another update as soon as more information becomes available.
- monitoring · Jul 15, 2026, 08:12 AM UTC
The issue causing delays in message delivery has been resolved, queued messages have now been sent and delivery has returned to normal levels. If you are still experiencing issues please contact the support team. Regards, Optus SMS Support Team
- resolved · Jul 15, 2026, 09:11 AM UTC
We are happy to report that messages have continued to flow normally, and we are now resolving this incident. If you experience any further issues, please contact us at [email protected]. Regards, Optus SMS Support Team
Latest: We are happy to report that messages have continued to flow normally, and we are now resolving this incident. If you experience any further issues, please contact us at optussd@mod…
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- Campaign ManagerMobile StudioWeb2SMSMobile ReportCompany Admin
Timeline · 5 updates
- investigating · May 08, 2026, 01:34 AM UTC
We are currently investigating an issue affecting Optus SMS Suite website. Some users may experience slow loading times or intermittent 504 Gateway Timeout errors. Our team is working to identify the cause and restore normal performance as quickly as possible. We will provide further updates as more information becomes available. Regards, Optus SMS Support Team
- investigating · May 08, 2026, 01:52 AM UTC
We are continuing to investigate this issue.
- monitoring · May 08, 2026, 01:53 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring · May 08, 2026, 01:53 AM UTC
We have identified and mitigated the cause of the earlier issue affecting access to the web application, where some users experienced slow loading times and intermittent 504 Gateway Timeout errors. Mitigation changes have been applied and platform performance has returned to normal. Messaging APIs and message delivery services were not impacted during this incident. We are continuing to monitor the platform closely. If you experience any further issues, please contact us at [email protected]. Regards, Optus SMS Support Team
- resolved · May 08, 2026, 03:13 AM UTC
The earlier issue affecting access to the Optus SMS Suite web application has now been resolved. Messaging APIs and message delivery services were not impacted during this incident. We will continue to review additional preventative measures as part of our post-incident follow-up. If you experience any further issues, please contact us at [email protected]. Regards, Optus SMS Support Team
Latest: The earlier issue affecting access to the Optus SMS Suite web application has now been resolved. Messaging APIs and message delivery services were not impacted during this incident…
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- Started Jul 28, 2026, 09:43 PM UTC · Resolved Jul 28, 2026, 11:52 PM UTC · 2h 9m
- Delayed Message Delivery ResolvedStarted Jul 15, 2026, 07:46 AM UTC · Resolved Jul 15, 2026, 09:11 AM UTC · 1h 25m
- Degraded Performance ResolvedStarted May 08, 2026, 01:34 AM UTC · Resolved May 08, 2026, 03:13 AM UTC · 1h 38m