FTAPI had 29 outages in the last 2 years totaling 45h 26m of downtime — averaging 1.2 incidents per month.
There were 29 FTAPI outages since June 10, 2024 totaling 45h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified the root cause and are currently working on remediating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re experiencing service unavailabilities. Our team is currently working to restore the normal operations of the service. We apologize for any inconvenience.
The issue has been identified, a fix has been applied.
All systems are up and running again, we closely monitor now.
We observed no further anomalies. Incident resolved.
We are currently investigating an issue affecting our G.Data Virus Scanning (VaaS) service. A small number of customers may experience errors or failed scans at this time. Our engineering team is actively looking into the cause and working on a resolution. We will provide an update as soon as we have more information.
We have identified the specific trigger for the failed scans. Our team is currently deploying a potential fix and testing it against the problematic file sample. We are carefully evaluating whether this new version fully stabilizes the service and will keep you informed as soon as we know more.
We have applied the patch to address the resource constraints. Service performance has returned to normal, and virus scans are completing successfully for all customers. We will monitor the system actively over the next period to confirm the fix holds under normal load.
This incident has been resolved. The fix we deployed has stabilized the system, and we are no longer seeing any failed scans. Thank you for your patience while we addressed this issue.
This incident has been resolved. The fix we deployed has stabilized the system, and we are no longer seeing any failed scans. Thank you for your patience while we addressed this issue.
We are currently investigating an issue that affects our PDF Conversion capabilities.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
The SecuFlows Advanced service is currently not available. We identified the issue and are working on restoring full functionality.
We are continuing to work on a fix for this issue.
We are continuing to get the service up and ready.
The incident is resolved and the services are running again. We are further monitoring the situation.
We observed no further anomalies. Incident resolved.
This incident has been resolved.
We are currently investigating authentication failures when logging in via SAML/Single Sign-On (SSO). Users may encounter error messages or be unable to complete the sign-in process. Our engineering team is actively looking into the root cause. We apologize for the disruption and will provide an update as soon as we have more information.
We have identified the root cause of the SAML failures and have a fix ready for deployment. To resolve the issue, we will be rolling out a configuration update across our clusters. During this process, individual customers may experience a brief 3-minute window of downtime.
We are now beginning the fix rollout for SAML authentication. The entire procedure is expected to take approximately 30 minutes to complete across all accounts. Individual customers may experience a brief 3-minute interruption. We will provide a final update once the rollout is finished.
The rollout of the fix for SAML authentication is now complete across all systems. We are currently monitoring the stability of login services to ensure all authentication flows are performing as expected. Users should now be able to log in successfully via SSO.
We have completed our monitoring period and confirmed that all SAML authentication services are fully restored. All customers have been updated, and login success rates have returned to normal levels.
We see problems with underlying system which lead to the major outage. We are working on fixing the issue.
Our infrastructure provider is dealing with a multi-region network outage at the moment. We expect the capabilities to return soon. While the availability is affected, we do not expect any impact on the integrity and confidentiality of our customer's data. We will share updates as soon as we retrieve new information about the course of recovery.
The Network connectivity has resumed and we are seeing service availability for the majority of our customers. We are closely monitoring our service availability to make sure all customers are able to access their data again.
This incident has been resolved.
Some of our customers may face with partial service degradation.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently seeing a full service outage and are investigating the root cause.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Currently our services are unavailable for about 0,1% of our customers. Our engineers are investigating the reason for this.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are identifying root cause of the issue.
Impact: Some services are currently affected due to technical issues in the underlying infrastructure. Users may experience slower response times or even not reaching their FTAPI instance due to temporary unavailability of certain features. Root Cause: The issue has been traced to an infrastructure-level problem. Next Steps: Our engineering and SRE teams have identified the cause and are currently deploying a fix to restore full functionality.
Impact: services remain affected due to the previously identified infrastructure issue. Update: We have evaluated multiple solution strategies and decided on the optimal recovery path. Our team is now performing the necessary steps to restore the system. Next Steps: We will continue to monitor the recovery process closely and verify system stability once all services are back online.
Impact: Customers are starting up again Update: Solution has been applied. System is still slow but working again. Next Steps: Monitor the System and stabilize infrastructure components
The service comes back online.
Due to an error in our process, a change was made to our central database system that should have been applied during a maintenance window. This led to severe performance degradation of most of our customer facing services and downtime for about 15% of our customers. The degradation lasted up to 15 minutes before we could resolve the issue. We sincerely apologize for any inconvenience caused to our customers.
Our virus scanning service has been slower than usual. The root cause has been identified, and our team is actively working on a resolution. Files continue to be scanned, but processing times may still be delayed until the fix is fully implemented. We will provide an update once performance has returned to normal.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are seeing that LDAP login currently is unavailable for some of our customers and are investigating the underlying cause.
The underlying cause has been identified and a fix has been validated. We will rollout the fix to affected customers, which will cause a downtime of up to 5 minutes. We expect the LDAP authentication to resume regular operations for all customers until noon today. We are sorry for the service degradation and disruption caused by this.
The underlying issue has been fixed and we are monitoring for any LDAP-related errors.
This incident has been resolved.
We see some services becoming unresponsive for a limited amount of customers. The underlying issue has been identified and we are working towards full service recovery.
Less than 2% of customers are affected. Full service recovery is awaited within the next 15 minutes.
All services are operational. We are monitoring their performance closely.
This incident has been resolved.
We are seeing the application responding slowly for multiple customers and are investigating the issue.
The application responsiveness is back to regular levels. We are monitoring the situation closely.
This incident has been resolved.
We are currently investigating the issue.
The issue is resolved.
This incident has been resolved.
We are currently investigating this issue.
We currently see a high amount of errors when using our virus scanning service. We have identified the underlying root cause and are implementing a fix. This may cause unannounced downtime of up to 5 minutes for some of our customers using the Virus Scanning functionality.
Issue was solved
We’re currently experiencing degraded performance issues with for . Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
The issue has been identified and a fix is being implemented.
The Systems are all up and running again. We apologize for the inconvenience.
This incident has been resolved.
We are aware of service outage for some of our customers and are working to restore services at this moment.
All services are operational.
We see that our services are unavailable for individual customers and are currently investigating the root cause.
We have identified the root cause and have implemented a fix. All services have recovered and are operational. We are monitoring the stability closely.
This incident has been resolved.
Virus scanning is currently slowing down for a few instances, we are currently investigating the issue with our vendor.
We have implemented a fix and see better performance now. Our virus scan vendor will provide a improved solution soon to prevent this in future.
virus scanning performs fast and reliable. Vendor still working on future improvements.
Anti virus service is slow to respond for a small number of customers, we are currently investigating.
A fix has been implemented and we are monitoring it further
Virus protection is answering fast and reliable for a longer period of time.