FTAPI incident

Performance degradation and partial outage

Minor Resolved View vendor source →

FTAPI experienced a minor incident on October 10, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 03:02 PM UTC
Resolved
Oct 10, 2025, 09:55 AM UTC
Duration
—
Detected by Pingoru
Oct 10, 2025, 03:02 PM UTC

Update timeline

  1. resolved Oct 10, 2025, 03:02 PM UTC

    Due to an error in our process, a change was made to our central database system that should have been applied during a maintenance window. This led to severe performance degradation of most of our customer facing services and downtime for about 15% of our customers. The degradation lasted up to 15 minutes before we could resolve the issue. We sincerely apologize for any inconvenience caused to our customers.