FTAPI experienced a minor incident on August 28, 2025 affecting FTAPI Cloud Systems, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
FTAPI Cloud Systems
Update timeline
- investigating Aug 28, 2025, 08:01 AM UTC
We are seeing that LDAP login currently is unavailable for some of our customers and are investigating the underlying cause.
- identified Aug 28, 2025, 08:35 AM UTC
The underlying cause has been identified and a fix has been validated. We will rollout the fix to affected customers, which will cause a downtime of up to 5 minutes. We expect the LDAP authentication to resume regular operations for all customers until noon today. We are sorry for the service degradation and disruption caused by this.
- monitoring Aug 28, 2025, 09:45 AM UTC
The underlying issue has been fixed and we are monitoring for any LDAP-related errors.
- resolved Aug 28, 2025, 10:00 AM UTC
This incident has been resolved.