FTAPI experienced a minor incident on September 18, 2025 affecting Virus protection, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Virus protection
Update timeline
- identified Sep 18, 2025, 06:34 AM UTC
Our virus scanning service has been slower than usual. The root cause has been identified, and our team is actively working on a resolution. Files continue to be scanned, but processing times may still be delayed until the fix is fully implemented. We will provide an update once performance has returned to normal.
- monitoring Sep 18, 2025, 07:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2025, 08:18 AM UTC
This incident has been resolved.