FTAPI incident
We are experiencing problems with underlying infrastructure
FTAPI experienced a major incident on October 23, 2025 affecting FTAPI Cloud Systems, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 23, 2025, 08:34 AM UTC
We are identifying root cause of the issue.
- identified Oct 23, 2025, 09:40 AM UTC
Impact: Some services are currently affected due to technical issues in the underlying infrastructure. Users may experience slower response times or even not reaching their FTAPI instance due to temporary unavailability of certain features. Root Cause: The issue has been traced to an infrastructure-level problem. Next Steps: Our engineering and SRE teams have identified the cause and are currently deploying a fix to restore full functionality.
- identified Oct 23, 2025, 10:22 AM UTC
Impact: services remain affected due to the previously identified infrastructure issue. Update: We have evaluated multiple solution strategies and decided on the optimal recovery path. Our team is now performing the necessary steps to restore the system. Next Steps: We will continue to monitor the recovery process closely and verify system stability once all services are back online.
- monitoring Oct 23, 2025, 10:31 AM UTC
Impact: Customers are starting up again Update: Solution has been applied. System is still slow but working again. Next Steps: Monitor the System and stabilize infrastructure components
- resolved Oct 23, 2025, 11:06 AM UTC
The service comes back online.