SAML Login Degradation

Update timeline

1. investigating Feb 20, 2026, 06:58 AM UTC

   We are currently investigating authentication failures when logging in via SAML/Single Sign-On (SSO). Users may encounter error messages or be unable to complete the sign-in process. Our engineering team is actively looking into the root cause. We apologize for the disruption and will provide an update as soon as we have more information.

2. identified Feb 20, 2026, 07:29 AM UTC

   We have identified the root cause of the SAML failures and have a fix ready for deployment. To resolve the issue, we will be rolling out a configuration update across our clusters. During this process, individual customers may experience a brief 3-minute window of downtime.

3. identified Feb 20, 2026, 08:36 AM UTC

   We are now beginning the fix rollout for SAML authentication. The entire procedure is expected to take approximately 30 minutes to complete across all accounts. Individual customers may experience a brief 3-minute interruption. We will provide a final update once the rollout is finished.

4. monitoring Feb 20, 2026, 09:19 AM UTC

   The rollout of the fix for SAML authentication is now complete across all systems. We are currently monitoring the stability of login services to ensure all authentication flows are performing as expected. Users should now be able to log in successfully via SSO.

5. resolved Feb 20, 2026, 10:13 AM UTC

   We have completed our monitoring period and confirmed that all SAML authentication services are fully restored. All customers have been updated, and login success rates have returned to normal levels.