[office365] Office channels offline preventing emails being sent or received
Affected: O365
Front Outage History
Front is up right nowFront had 47 outages in the last 2 years totaling 276h 14m of downtime — averaging 1.9 incidents per month.
There were 47 Front outages since July 31, 2024 totaling 276h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
Folder counters update delay
Affected: App
Timeline · 2 updates
- investigating Apr 25, 2026, 06:37 PM UTC
Counters (numbers in the navigation bar of the app) are updating with a delay for some customers [us-west-1]
- resolved Apr 25, 2026, 07:09 PM UTC
This incident has been resolved.
Delay in messages sent or received over Slack
Affected: Other channels
Timeline · 2 updates
- monitoring Apr 14, 2026, 05:03 PM UTC
There was a delay in message delivery of up to an hour. Messages are now being delivered without delay. We are continuing to monitor
- resolved Apr 14, 2026, 08:00 PM UTC
This incident has been resolved.
Delays receiving emails from Gmail and Office channels in [us-west-2]
Affected: GmailO365
Timeline · 5 updates
- investigating Feb 23, 2026, 03:17 PM UTC
Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.
- investigating Feb 23, 2026, 03:51 PM UTC
Delays have been reduced, but remain slightly elevated. We are continuing to investigate.
- investigating Feb 23, 2026, 04:36 PM UTC
Office delays have been resolved. Gmail delays have reduced further (to approximately 1 minute).
- monitoring Feb 23, 2026, 04:48 PM UTC
Delays are resolved for both Gmail and Outlook channels. We're continuing to monitor to ensure we're at a stable steady-state.
- resolved Feb 23, 2026, 06:10 PM UTC
This incident has been resolved.
Shared inboxes not visible in the mobile app
Affected: App
Timeline · 5 updates
- investigating Feb 18, 2026, 02:59 PM UTC
We are currently investigating this issue.
- identified Feb 18, 2026, 03:14 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 18, 2026, 04:01 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 18, 2026, 04:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 18, 2026, 05:08 PM UTC
This incident has been resolved.
Message import delayed
Affected: SMTP (non-Gmail / O365)GmailO365FacebookTwitterTwilioOther channels
Timeline · 2 updates
- investigating Feb 07, 2026, 12:03 AM UTC
We are currently investigating an issue that is causing delayed message import. Impacting all channels all regions
- resolved Feb 07, 2026, 12:26 AM UTC
This incident has been resolved.
Front is inaccessible
Affected: AppAPI and integrations
Timeline · 4 updates
- identified Jan 23, 2026, 09:51 PM UTC
Front is currently inaccessible. We have identified the cause and are working on a resolution.
- identified Jan 23, 2026, 09:53 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 23, 2026, 10:28 PM UTC
Application and API access have been restored and we are continuing to monitor the system.
- resolved Jan 24, 2026, 01:40 AM UTC
This incident has been resolved. A fix has been implemented.
Microsoft Office365 Incident
Affected: O365
Timeline · 3 updates
- identified Jan 22, 2026, 08:49 PM UTC
Microsoft Office365 is experiencing an outage affecting some Front channels: "Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services." Front is unable to send or receive messages for affected customers. Their status page is available at https://status.cloud.microsoft/.
- monitoring Jan 23, 2026, 03:28 AM UTC
Microsoft appears to have recovered, and we're no longer seeing any impact on Office 365 channels. All pending messages have been delivered. We're continuing to monitor the situation closely.
- resolved Jan 23, 2026, 05:36 AM UTC
Microsoft is still reporting service degradation, but it's not impacting Front. We'll continue monitoring the situation in case it changes.
App not responding
Affected: App
Timeline · 8 updates
Errors loading conversations
Affected: App
Timeline · 5 updates
- investigating Dec 10, 2025, 01:06 AM UTC
We are currently investigating an issue that is causing errors loading conversations. We believe it is limited in scope to a subset of customers who use our slack integration
- identified Dec 10, 2025, 01:11 AM UTC
We believe we have identified the issue, currently working on implementing a fix
- identified Dec 10, 2025, 01:23 AM UTC
We are rolling out the fix now
- monitoring Dec 10, 2025, 01:53 AM UTC
We've rolled out a fix to the issue, all conversations should now load. Please reach out to support if you continue to experience any issues
- resolved Dec 10, 2025, 04:00 PM UTC
This incident has been resolved.
Delegated inboxes not visible
Affected: App
Timeline · 3 updates
- identified Dec 01, 2025, 10:18 PM UTC
We have identified an issue where delegated inboxes are not appearing in the navigation panel. We are working on a fix for this issue and will provide another update once there is an ETA for the resolution.
- identified Dec 01, 2025, 10:25 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 01, 2025, 10:26 PM UTC
We have restored delegated inboxes. If delegated inboxes are not currently visible, please restart the application.
[by_company_00017] Front App Outage
Affected: AppRules and WorkflowsCalendar
Timeline · 10 updates
Some Canadian customers are experiencing degraded messaging capability
Affected: AppSMTP (non-Gmail / O365)GmailO365
Timeline · 7 updates
- investigating Oct 09, 2025, 09:29 PM UTC
Some Canadian IP addresses are experiencing app slowness and/or degraded email message performance.
- investigating Oct 09, 2025, 09:36 PM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 10:14 PM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 11:19 PM UTC
We are still investigating the issue and searching for the root cause.
- investigating Oct 10, 2025, 02:15 AM UTC
We are continuing to investigate this issue, and are yet to identify a root cause Some impacted users have been able to workaround the issue by using a VPN to re-route their traffic, or by tethering to a mobile device. We will update this page as soon as we have more information
- monitoring Oct 10, 2025, 05:39 PM UTC
We've received reports this morning that users are no longer encountering issues. We are continuing to monitor, please reach out to support if you are experiencing degraded performance
- resolved Oct 11, 2025, 12:20 AM UTC
We've had no further reports of issues. Please reach out to Front support if you experience degradation in the app
App not loading
Affected: AppAPI and integrations
Timeline · 2 updates
- investigating Sep 26, 2025, 04:47 PM UTC
App is not loading in specific regions and timeouts have been spiking for some API calls
- resolved Sep 26, 2025, 04:56 PM UTC
A cache node was lost and automatically recovered in 6 minutes. All systems should now be operational.
Mobile app: Google sign in flow broken
Affected: App
Timeline · 6 updates
- investigating Sep 19, 2025, 06:40 PM UTC
We've have received reports of the google sign in flow failing to redirect back to the mobile app successfully, and have been able to reproduce the issue We are currently investigating the problem
- investigating Sep 19, 2025, 08:08 PM UTC
We have isolated the issue to iOS devices, Android customers should be unaffected Continuing to investigate
- identified Sep 19, 2025, 10:51 PM UTC
We've identified the issue, and are still working on a fix. In the meantime we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state
- identified Sep 23, 2025, 02:13 AM UTC
We've released a new version of the app (5.69.1) that fixes the behavior in some cases, but does not fully address the issue. We are in progress on a full fix. For clients still unable to login we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state
- monitoring Sep 23, 2025, 06:11 AM UTC
We've implemented a fix - you can download the latest version from the app store (5.69.2) to test. Please let us know if you experience any issues on this version
- resolved Sep 23, 2025, 09:48 AM UTC
We have confirmed reports that the latest version of the iOS app (5.69.2) addresses the issue. If you run into login issues, ensure you've updated to the latest version, and reach out if the problem persists.
Some conversations cause error page
Affected: App
Timeline · 4 updates
- investigating Sep 16, 2025, 10:02 PM UTC
Front is currently investigating an issue in which trying to load some conversations results in an error message.
- identified Sep 16, 2025, 10:26 PM UTC
Conversations that leveraged Suggest Reply between 21:30 and 21:50 UTC (2:30pm – 2:50pm PDT) may cause an error when loading. Front has identified the root cause and is deploying a fix that will allow these messages to display.
- monitoring Sep 16, 2025, 10:52 PM UTC
A fix for the affected conversations has now been deployed, and initial tests show all conversations should now be visible. Please make sure to refresh your browser or app if you don't see this right away.
- resolved Sep 16, 2025, 11:23 PM UTC
Front has now completed the fix and cleanup associated with this incident. If you continue to see errors loading conversations, please make sure you've done a browser or app refresh, and if the issue persists please contact support. Summary: Conversations for which Front attempted to provide a Suggested Reply between 21:30 – 21:50 UTC may have been unreadable until the fix was completed at 22:49 UTC. During that initial time, suggested replies were generated with an additional field that caused an unrecoverable error in the frontend. No data or messages were lost or corrupted during the incident. Suggested replies for conversations that arrived during that time may need to be regenerated.
Delay importing new messages from Gmail
Affected: Gmail
Timeline · 4 updates
- identified Sep 12, 2025, 10:32 PM UTC
We have an ongoing issue causing delays importing new messages from all gmail channels. We have identified the issue and are currently working on a fix
- monitoring Sep 12, 2025, 10:44 PM UTC
Fixes are currently rolling out, we are monitoring backlog of unimported messages
- monitoring Sep 12, 2025, 11:31 PM UTC
Continuing to monitor our backlog of messages, the majority of channels have recovered - but still have a small segment still catching up
- resolved Sep 13, 2025, 12:00 AM UTC
All channels should now be recovered
SSO Authentication Issues - Mobile Apps
Affected: App
Timeline · 4 updates
- investigating Sep 05, 2025, 01:41 PM UTC
We are investigating reports of Google SSO and Office SSO login issues on our mobile apps (iOS and Android).
- investigating Sep 05, 2025, 02:41 PM UTC
We are continuing to investigate this issue.
- identified Sep 05, 2025, 04:41 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 05, 2025, 05:09 PM UTC
This incident has been resolved.
API Latency [eu-west-1][by_company_00006]
Affected: AppAPI and integrations
Timeline · 5 updates
- investigating Sep 01, 2025, 02:05 PM UTC
We are currently investigating reports of increased latency affecting a subset of customers in the EU region. Impact: Some customers in EU may experience slower response times or intermittent delays when using our app. Not all customers in this region are affected.
- investigating Sep 01, 2025, 02:05 PM UTC
We are continuing to investigate this issue.
- identified Sep 01, 2025, 02:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 01, 2025, 03:02 PM UTC
Response times are stabilizing, though we continue to actively monitor the situation to ensure the issue is fully resolved.
- resolved Sep 01, 2025, 05:52 PM UTC
This incident has been resolved.
Delays on O365 channels
Affected: O365
Timeline · 3 updates
- investigating Jul 29, 2025, 11:41 PM UTC
We are experiencing some delays in O365 channels and are actively investigating this issue.
- monitoring Jul 29, 2025, 11:52 PM UTC
An offending change was identified and reverted. We are monitoring the impact now
- resolved Jul 30, 2025, 12:57 AM UTC
This incident has been resolved.
Front not loading [us-west-2][by_company_00007]
Affected: App
Timeline · 3 updates
- investigating Jul 15, 2025, 04:28 PM UTC
Some customers might experience issues loading the app. We are currently investigating the root cause.
- monitoring Jul 15, 2025, 05:07 PM UTC
We've identified the root cause and recovered. We're monitoring to ensure a full resolution.
- resolved Jul 15, 2025, 06:00 PM UTC
This incident has been resolved.
Front not loading [us-west-2][by_company_00007][by_company_00001]
Affected: App
Timeline · 4 updates
- investigating Jul 15, 2025, 03:11 PM UTC
Some customers might experience issues loading the app
- identified Jul 15, 2025, 03:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 15, 2025, 03:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2025, 03:52 PM UTC
This incident has been resolved.
[us-west-2] [by_company_00007] Customers may experience slowness in app loading
Affected: App
Timeline · 3 updates
- investigating Jun 24, 2025, 03:36 PM UTC
We are currently investigating reports of increased loading times affecting a subset of our customers. Some users may experience slower than normal response times when accessing the app or navigating between pages.
- monitoring Jun 24, 2025, 04:40 PM UTC
We have implemented initial mitigation measures and are seeing improvements in app loading times. Performance is gradually returning to normal levels. We are continuing to monitor the situation closely.
- resolved Jun 24, 2025, 06:38 PM UTC
This incident has been resolved.
Web app not loading
Timeline · 1 update
- resolved Jun 09, 2025, 10:16 PM UTC
A configuration change was made to the Content Distribution Network that caused the web clients to lose access to files that were needed for startup. The web app couldn't be loaded between 1:48 PM and 2:16 PM PDT. Impact was limited to users who tried to start the app between those times.
[us-west-2] [by_company_00008] Delays in analytics data ingestion
Affected: Analytics
Timeline · 2 updates
- identified Jun 05, 2025, 06:45 AM UTC
We are currently processing a backlog of analytics data. This may cause delays in data availability and temporarily skewed metrics. Our team is actively working to resolve the issue.
- resolved Jun 05, 2025, 07:39 AM UTC
The backlog of analytics data has been fully processed, and metrics are now up to date.